Looking for a job

João Victor

@joovictor3

Message

I build scalable CRM, sales operations, and workflow automation systems.

Brazil

Message

What I'm looking for

I'm looking for remote part-time, contract, freelance, or long-term B2B opportunities where I can improve CRM operations, automate commercial workflows, integrate systems, and help teams scale reliable sales processes.

At Grupo Silva, I built CRM, appointment, and AI-assisted pre-sales workflows that reduced SDR staffing requirements from 25 to 10 representatives. I designed commercial systems spanning lead capture, qualification, follow-up, scheduling, sales, post-sales, and performance reporting.

I've delivered CRM implementations for partner companies, external clients, and independent projects, integrating WhatsApp, Instagram, Meta lead sources, webhooks, forms, and business systems. I map processes end to end, build and test practical solutions, document workflows, and train teams to use them consistently.

Experience

Work history, roles, and key accomplishments

Sales Supervisor

IAS Instituto

Supported recurring in-person events across three Brazilian markets and reduced average no-show rates from 30-35% to around 20% through automated WhatsApp reminder cadences. Replaced manual follow-up with scalable communication workflows.

Sales Operations Event Attendance No Show Reduction WhatsApp Reminders Cellflux Workflow Automation Process Improvement

CRM Implementation & Sales Operations Specialist

Grupo Silva

Implemented an AI-powered SDR workflow that reduced SDR staffing from 25 to 10 representatives, a 60% reduction. Designed CRM architecture, built a custom appointment management system, and created automated WhatsApp reminder cadences to reduce no-shows.

CRM Implementation Sales Operations AI SDR Workflow Automation Appointment Scheduling WhatsApp Reminders Lead Routing Pipeline Management Integration team training

CRM Implementation Specialist - Independent Projects

Freelance / Independent

Completed four independent CRM implementation projects for clients across different industries. Mapped commercial processes into CRM pipelines, configured lead capture and automation, and provided onboarding to support adoption.

CRM Implementation Process Mapping Pipeline Configuration Lead Capture WhatsApp Communication follow up sequences Automation Logic Onboarding