Jontae Slaughter

I’m a dependable, customer-facing professional with over 10 years of experience, known for strong communication, reliability, and problem-solving. I hold an active Plumbing Apprentice License (Texas), and I’m ready to bring my professionalism and safety awareness to real job sites.

In remote and in-office customer operations, I handled high call volumes while researching and resolving claim, billing, and account disputes. I interpreted technical information and clearly explained findings to customers, maintaining accurate records, compliance documentation, and service-level performance targets.

I’ve also supported customers through technical troubleshooting and service recovery, coordinating solutions during delays and logistics challenges. In addition, I negotiated payment arrangements, improved retention through solution-focused follow-up, and escalated issues appropriately to protect customer experience.

Now I’m focused on building hands-on plumbing expertise while continuing to deliver reliable support, attention to detail, and a strong work ethic. I’m willing to relocate to Los Angeles, CA to learn, contribute, and grow in the plumbing trade.