Jonathan Willock
@jonathanwillock
Senior business and operations leader driving customer success, process improvement, and team performance.
United StatesWhat I'm looking for
I am a results-driven Senior Business and Operations Manager with 15+ years of experience leading retail, telecommunications, and healthcare operations to improve customer satisfaction and revenue. I combine strategic planning, data-driven decision making, and hands-on people leadership to streamline workflows and reduce costs.
In roles from store and pharmacy management to in-home sales for a major carrier, I have recruited and developed high-performing teams, owned P&L responsibilities, and executed initiatives that improved compliance, inventory control, and service delivery. I emphasize cross-functional collaboration and operational rigor to meet and exceed business goals.
I take pride in building customer trust through clear communication and personalized solutions, mentoring future leaders, and using performance metrics to drive continuous improvement and stronger financial outcomes.
Experience
Work history, roles, and key accomplishments
ATDeliver customized in-home communications and entertainment solutions, driving upsell of DIRECTV, Fiber, and wireless services while resolving on-site technical issues to ensure customer satisfaction.
CHOperations Manager, Pharmacy
CVS Health
Jun 2019 - Aug 2024 (5 years 2 months)
Directed end-to-end pharmacy and front-end operations, improving compliance, inventory management, and team productivity through data-driven process improvements and staff development.
Assistant Store Manager
Duane Reade
Apr 2011 - Jun 2019 (8 years 2 months)
Oversaw store operations including staffing, budgeting, and inventory, resolved escalated customer issues, and implemented merchandising initiatives to increase traffic and sales.
Store Manager
RadioShack
Nov 2005 - Apr 2009 (3 years 5 months)
Led store operations, sales strategy, and inventory control, increasing monthly sales and margins through targeted promotions and developing future managers via mentorship.
Education
Degrees, certifications, and relevant coursework
LCLehman College
Bachelor of Business Administration, Business Law and Marketing
Grade: 3.4 GPA
Completed coursework toward a Bachelor of Business Administration in Business Law and Marketing with a 3.4 GPA; did not indicate degree completion.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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