Jonathan Hatten

Managing four concurrent cloud products across public and private cloud platforms, supporting 200+ operational staff and 10,000+ employees in government services. Leading product strategy, cross-functional coordination, and Agile delivery in a highly regulated environment.

Developed curriculum and training materials for AI and machine learning operations, focusing on enterprise technology adoption and practical implementation strategies.

Took a sabbatical for personal development after wedding, returning to work in Q1 2024.

Led global IT operations and cloud-based ERP platform strategy for aerospace manufacturing, managing a 15-person team across Americas, EMEA, and APAC regions. Achieved NIST 800-171 compliance across 8 autonomous entities and integrated three core subsidiaries into a unified ERP platform within 60 days.

Product owner for SAP Ariba SLP cloud-based procurement platform, managing final phase implementation and optimization for enterprise-wide vendor management. Achieved Outstanding rating from McKinsey for SAP Ariba cloud platform implementation.

Established and scaled Toyota Financial Services' cloud automation platform from inception, managing product lifecycle for enterprise RPA products serving 8 business units. Grew platform from 0 to 60+ production deployments with 25% YoY growth for three consecutive years and delivered $11M cost avoidance.

Technical product lead for cloud RPA platform optimization, managing full lifecycle from requirements through deployment. Reoptimized four cloud automation products, enhancing efficiency by up to 70%.

Led IT operations and project management for service delivery, managing workflows and optimizing processes across 20 projects. Administered Jira for 20 diverse projects and directed all IT processes including usage policies, lifecycle planning, and budget forecasting.

Product lead for client-deployed cloud automation solution, managing development, testing, and operational support for Kaiser Permanente managed services program. Authored comprehensive Standard Operating Procedures, achieving an unprecedented 8-month period of 100% SLA compliance.

Provided comprehensive T2 remote desktop support for 50+ client companies ranging in size from home-office insurance agencies to engineering and construction firms with 60+ personnel across multiple work sites.

Bachelor of Science in Psychology from The University of Texas at Dallas, completed in 2013.