Kenneth Dean
@kennethdean
Results-driven AI/GenAI Product Manager with 10+ years of experience.
ZimbabweWhat I'm looking for
I am an AI/GenAI Product Manager with over a decade of experience in architecting transformative enterprise technology solutions. My expertise lies in delivering high-impact AI products that enhance operational efficiency and drive business growth. I excel at translating complex AI capabilities into scalable solutions through strategic product roadmaps and data-driven decision-making.
At Humana, I pioneered and launched three innovative GenAI automation products that significantly reduced operational costs and delivered substantial annual savings. My role involved orchestrating cross-functional teams to develop an enterprise-wide AI-powered incident response platform, which dramatically decreased critical system downtime. I am passionate about optimizing user experiences and aligning AI product strategies with business objectives in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Product Manager, AI & Cloud Automation Solutions
Humana, Inc
Apr 2023 - Present (3 years 2 months)
Pioneered and launched 3 GenAI automation products, achieving $1.2M in annual savings. Architected product lifecycle for AI-powered cloud solutions, enhancing scalability and user adoption. Developed AI product analytics framework, driving stakeholder satisfaction and reducing incident downtime by 30%.
Product Manager, AI & Cloud Automation Solutions
Humana, Inc
Apr 2023 - Present (3 years 2 months)
Pioneered and launched 3 GenAI automation products, achieving $1.2M in annual savings and reducing operational costs by 25%. Architected AI-powered cloud solutions and enhanced user adoption by 40% through data-driven analytics. Led cross-functional teams to develop an incident response platform, significantly reducing system downtime.
Virtual IT Director, IT Operations
KDInfotech, Inc
Apr 2021 - Apr 2023 (2 years)
Delivered an enterprise collaboration product suite integrating Crestron with Zoom and Microsoft Teams, reducing support requests by 30%. Transformed IT service delivery, enhancing client satisfaction and operational efficiency through standardized solutions.
Virtual IT Director, IT Operations
KDInfotech, Inc
Apr 2021 - Apr 2023 (2 years)
Delivered an enterprise collaboration product suite integrating Crestron with Zoom and Microsoft Teams, reducing support requests by 30%. Enhanced IT service delivery efficiency by 35% and improved client satisfaction through standardized solutions and strategic product roadmaps.
NOC Manager, IT Infrastructure Operations
SoundHound, Inc
Jan 2019 - Apr 2021 (2 years 3 months)
Designed a monitoring product suite for a Global NOC, reducing downtime by 40%. Developed a roadmap for hybrid infrastructure solutions on GCP, enhancing performance and supporting a 200% increase in user traffic without disruption.
NOC Manager, IT Infrastructure Operations
SoundHound, Inc
Jan 2019 - Apr 2021 (2 years 3 months)
Implemented a monitoring product suite for NOC, reducing downtime by 40%. Developed hybrid infrastructure solutions on GCP, supporting a 200% increase in user traffic. Enhanced network performance and reliability through targeted optimization strategies.
Service Desk Lead, IT Service Management Operations
ServiceNow, Inc
Sep 2017 - Jan 2019 (1 year 4 months)
Led service desk transformation, reducing ticket resolution times by 50% through ITIL workflows and automation. Optimized incident submission processes and mentored a team of 15 IT analysts, increasing productivity by 30%.
Service Desk Lead, IT Service Management Operations
ServiceNow, Inc
Sep 2017 - Jan 2019 (1 year 4 months)
Led service desk transformation, reducing ticket resolution times by 50% through ITIL workflows and automation. Optimized incident submission interface, improving processing speed. Mentored a team of 15 IT analysts, enhancing productivity by 30%.
Education
Degrees, certifications, and relevant coursework
Kenneth hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Skills
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