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Amanda Breese

@amandabreese

Process and automation consultant at NIKE Inc who redesigned digital operations, removing 20,000 hours of manual work per year.

United States

Message

At NIKE Inc, I acted as Chief of Staff for digital operations, redesigning processes and developing system integrations that removed 20,000 hours of manual work per year. I also engineered a solution to protect confidential assets, removing 2,000+ potential points of failure.

Previously, I developed products and operational processes at Suited, Puppet Inc, Skyward, A Verizon Company, and The Standard Insurance. My work included shaping product strategy, improving service delivery, and implementing technology and process changes; I'm also a Certified Scrum Master and Certified Product Owner.

Experience

Work history, roles, and key accomplishments

Current

Process and Automation Consultant

Current

NIKE Inc

Oct 2023 - Present (3 years)

Acted as Chief of Staff for digital operations, leading strategic initiatives to redesign organizational structures, processes and tools. Formed a continuous improvement program across sales and global digital operations, grounded in process redesign, automation and AI solutions.

Process Redesign Automation AI Solutions System Integration strategic initiatives Continuous Improvement

First Product Manager

Suited

Oct 2022 - Aug 2023 (10 months)

Developed foundational processes to gather customer insights and make data-driven product decisions. Worked with the C-suite to focus strategic initiatives and lead a cross-functional team in a discovery initiative for a new product offering.

Product Management Data Driven Decision Making Cross functional Leadership Sales Enablement Market Research

Sr. Consultant

The Gunter Group

Oct 2021 - Oct 2022 (1 year)

Created a vision for the client's product tied to organizational goals and partnered with product managers to drive improvements to data flow and operational processes. Documented technical and business requirements for an Omnichannel platform.

Product Vision Dataflow Operational Processes Requirements Documentation Omnichannel Stakeholder Management

Sr. Product Manager

Puppet Inc

Apr 2021 - Oct 2021 (6 months)

Guided customers on best practices to implement a continuous compliance program and developed the product vision and mission statements. Lead research to identify value in a combined security and compliance solution.

Product Management Compliance Product Vision Market Research Customer Interviews

Product Manager

Skyward, A Verizon Company

Oct 2019 - Apr 2021 (1 year 6 months)

Implemented new map features and risk assessments for drone programs and performed market research to align with aviation standards. Enabled sales and support teams with documentation and training, and developed usage of Amplitude for product decisions.

Product Management Market Research Amplitude Documentation Training FAA Regulations

Consulting Systems Engineer

The Standard Insurance

Apr 2017 - Oct 2019 (2 years 6 months)

Acted as intake for infrastructure engineering projects, gathering requirements and driving projects to completion. Implemented Windows 10, SIEM, telephony, network upgrades, and a data lake, and coached engineering teams on Agile.

Infrastructure Engineering Windows 10 SIEM Telephony Network Upgrades Data Lake Agile Coaching

Manager, Provisioning Services

The Standard Insurance

Mar 2015 - Apr 2017 (2 years 1 month)

Partnered with engineering to develop requirements for automated account creation and developed a continuous improvement program with supplier partners. Participated in RFP process for a new IT operational vendor and developed transition plans.

Requirements Development Continuous Improvement RFP Vendor Management Transition Planning

Service Delivery Manager - Provisioning

The Standard Insurance

Mar 2014 - Mar 2015 (1 year)

Managed provisioning services processes including onboarding, terminations, and access requests. Implemented manager forums and designed the request service catalog and workflows in the service management tool.

Service Delivery Provisioning Process Management Service Catalog Workflow Design

Incident Manager

Atos Origin

Aug 2012 - Mar 2014 (1 year 7 months)

Managed process improvement plan meetings with 3rd party vendors and created global retail reporting for trending analysis. Led meetings with customer management to report on KPIs and SLAs.

Incident Management Process Improvement Reporting KPI Tracking SLA Management

Functional Specialist

Atos Origin

Sep 2010 - Aug 2012 (1 year 11 months)

Built ad hoc and steady state reports and analyzed data for the Global Nike account. Led a SharePoint cleanup initiative and designed a contract document tracker.

Reporting Data Analysis SharePoint Contract Management Financial Programs