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Swati Nayak

@swatinayak

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Technical Product Manager at ServiceNow who delivered 16,000+ annual hours in savings through automation.

United States

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At ServiceNow, I delivered 16,000+ hours in annual time savings through automation across network, operations, cloud, security, and CMDB. I also launched a catalog-driven automation framework and delivered Digital Employee Experience solutions for internal customers.

At Inspire Innovations, I lead delivery of MarketX Platform implementations for insurance clients, coordinating engineering, QA, and product teams. Earlier, at Genpact, I led product and transformation work for global clients, including cloud-based SaaS and BPaaS implementations.

Experience

Work history, roles, and key accomplishments

Project Manager / Business Analyst

Inspire Innovations

Jan 2026 - Oct 2026 (9 months)

Led end-to-end delivery of MarketX Platform implementations for insurance clients, defining scope, timelines, and resource plans while coordinating engineering, QA, and product teams. Managed Agile delivery in Azure DevOps and oversaw client onboarding and user acceptance testing.

Azure DevOps Agile Requirements Analysis Stakeholder Management UAT Risk Management

Technical Product Manager – Self-Healing and Automation

ServiceNow

Jun 2022 - Sep 2025 (3 years 3 months)

Delivered 16,000+ hours in annual time savings by enabling high-impact automation initiatives across critical infrastructure operations. Led the Self-Healing and Automation strategy, including DEX and GenAI features, and drove user adoption and training for new automation capabilities.

ServiceNow ITOM AI GenAI AI Ops CMDB Dex Automation Product Management Agile Stakeholder Management

Senior Principal Consultant

Genpact

Dec 2007 - May 2022 (14 years 5 months)

Led product management initiatives for global clients, managing implementation of Genpact's cloud-based SaaS and BPaaS platform. Defined product roadmaps, GTM strategies, and managed Business Analysts and Test Engineers for complex transformation projects.

Product Management SaaS BPaaS Jira Microsoft Project Microsoft Visio Balsamiq QA Director Quality Centers Financial Services Agile Stakeholder Management

Team Lead

Sopra Steria

Jun 2005 - Dec 2007 (2 years 6 months)

Designed functional and user validation experience assurance strategy and plan, and assigned work allocations to team members. Prepared test plans, test design, test cases, and test data, and executed system, regression, and functional testing.

Test Strategy Test Planning Test Execution Regression Testing Defect Management QA Director Quality Centers