Charles Cook

Launched and managed a logistics company, overseeing end-to-end operations, budgeting, and client acquisition. Utilized problem-solving and systems-thinking skills to design efficient supply chain workflows and optimize daily delivery routes.

Spearheaded product strategy and execution for Lexipol's online training platform and content solutions, ensuring market leadership for law enforcement, fire, EMS, corrections, and local government professionals. Owned the end-to-end product lifecycle, managed Agile backlogs in Azure DevOps and Jira, and translated market needs into product roadmaps.

Led the full product lifecycle for the development and enhancement of 5 core applications and dashboards, including V-DOC, RECAP, METR Inventory System, METR Dashboard, and SHIELD Dashboard. Designed UI mockups in Figma, collaborated with Solution Architects, and served as Scrum Master for onshore/offshore teams.

Served as IT Product Owner for the global Data Edge project, consolidating real estate data into Azure and Salesforce CRMA. Led requirements elicitation, SQL analysis, and design of dashboards, and managed testing and UAT.

Led data quality assurance and analysis for Tableau BI reports on medical claims billing and payment data. Conducted system analysis using Visual Studio with SSIS, managed server upgrades, and authored SRS documents.

Managed SharePoint site collection, ensured document management compliance, led migration using ShareGate, and conducted data audits.

Played key role in PMO for Cisco Secure Email Cloud Mailbox, facilitated cross-functional meetings, developed use cases and test cases, and resolved data errors.

Owned product roadmap and lifecycle for custom TMS, led client consultations, drove EDI and GPS integrations, and managed system integrations and SharePoint.

Led business analysis and change management for migration of 170 client applications into FIS infrastructure. Managed end-to-end migration lifecycle, testing, and monitoring.

Championed customer success and product adoption by optimizing onboarding and support experience. Provided Level 2 technical support and drove process improvements.

Managed multiple concurrent projects with budgets up to $1M, bridging business needs and technical solutions. Conducted requirements discovery, created analysis artifacts, and delivered solutions across industries.

Activities and societies: SAP ERP Module integration, UNF Transportation & Logistics Society

Bachelor of Business Administration with a focus on Logistics and Supply Chain Management. Completed a Certification in Transportation and Logistics (CTL) from the American Society of Transportation and Logistics.