Open to opportunities

sebastian correa :333

@sebastiancorrea333

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Bilingual Customer Service Representative with technical support expertise.

Colombia

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

As a bilingual Customer Service Representative with over three years of experience, I specialize in providing exceptional technical support for telecommunications, fintech, and travel companies. My proficiency in troubleshooting eSIM activation and connectivity issues has allowed me to maintain a customer satisfaction score exceeding 95%. I pride myself on my ability to de-escalate complex situations and deliver clear, step-by-step guidance to customers.

Throughout my career, I have worked with various CRM and help-desk platforms, including Zendesk, Intercom, and Salesforce Service Cloud. My experience spans across multiple roles, where I have consistently achieved high performance metrics and contributed to team success. I am passionate about enhancing the customer experience and ensuring that every interaction is positive and productive.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Holafly

May 2023 - Jun 2025 (2 years 1 month)

Delivered Spanish and English technical support to travelers in 190+ countries using Holafly eSIMs. Troubleshot activation, APN configuration, and connectivity issues via live chat and email in Intercom, achieving <10 min average resolution time.

Intercom Live Chat Support Email Support Technical Support

Customer Service Representative

Solvo Global

Oct 2022 - Apr 2023 (6 months)

Handled inquiries on schedules, tickets, and events at Georgia Aquarium, boosting ticket and membership sales. Verified customer eligibility for the PEBT program and assisted in completing application forms.

Customer Service Customer Satisfaction Inquiries Handling Sales Support

Customer Service Representative

Webhelp

Jun 2022 - Sep 2022 (3 months)

Delivered technical and financial support to Cash App users in English and Spanish. Analyzed irregular transactions and educated users on security best practices.

Technical Support Transaction analysis Security Best Practices Customer Education

Customer Service Representative

Accedo Colombia S.A.S

Sep 2021 - May 2022 (8 months)

Handled inbound calls related to 3G network issues, plans, and promotions for AT&T. Provided basic technical support and processed plan changes.

Inbound Technical Support Customer Service

Education

Degrees, certifications, and relevant coursework

Gimnasio Campestre San Sebastián

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills during this period.

Institute of Languages UIS

Certificate, English Language

2019 - 2020

Grade: B2

Obtained a B2 English Certificate, demonstrating proficiency in the English language. Focused on developing advanced communication skills in both written and spoken English.