At Teleperformance, I trained new-hire classes on debit and credit card fraud policies and procedures. I also monitored calls and provided feedback on product knowledge, policy adherence, and accuracy.
At Marriott International, I handled hotel check-ins and check-outs by phone, made reservations, and coordinated events and transportation providers.
At XPO Logistics, I assigned driver routes and tracked deliveries for customers. At Choice Home Warranty, I created service cases, dispatched providers, and investigated client claims.
