Open to opportunities

jonah ponce

@jonahponce

Message

Dedicated customer service professional with strong organizational skills.

Philippines

Message

What I'm looking for

I seek a role where I can utilize my skills and grow professionally.

I am Jonah Ilosorio Bulat-ag, a dedicated customer service professional with a strong background in various support roles. My career began in 2013 at Qualfon Philippines, where I honed my skills in customer service, billing, and technical support. Over the years, I have worked with reputable companies such as Concentrix and ECE Contact Centers, where I developed my abilities in sales and email/chat support.

Throughout my career, I have consistently demonstrated my ability to thrive in fast-paced environments while meeting deadlines. My experience as a Subscription Specialist at Pacific Business Services and as an Admin Staff and Subject Matter Expert (SME) at Delonix Marketing has further enhanced my organizational skills and creative flair for project work. I am passionate about contributing to a company's productivity and reputation while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Admin Staff

Delonix Marketing

May 2022 - Present (3 years 2 months)

Provided administrative support, managing office operations and assisting with various tasks. Contributed to the efficient functioning of the marketing department.

Administrative Support Office Management Data Entry Communication

Subscription Specialist

Pacific Business Services

Nov 2021 - Present (3 years 8 months)

Specialized in managing customer subscriptions, including new sign-ups and renewals. Provided detailed information and support regarding subscription services.

Subscription Management Customer Support Data Management Communication Problem Solving

Customer Service Representative

Inspiro Relia Inc.

May 2020 - Present (5 years 2 months)

Handled diverse customer service requests, ensuring effective resolution and customer satisfaction. Maintained a high level of professionalism in all interactions.

Customer Service Conflict Resolution Communication Data Entry Customer Support

Email & Chat Support

ECE Contact Centers

Apr 2019 - Present (6 years 3 months)

Managed customer inquiries and provided support through email and chat platforms. Ensured timely and accurate responses to enhance customer experience.

Email Support Chat Support Customer Service Written Communication Problem Solving

Sales Associate

Concentrix

Nov 2016 - Present (8 years 8 months)

Achieved sales targets by effectively promoting products and services to customers. Developed strong client relationships and ensured a positive sales experience.

Sales Customer Relationship Management Product Promotion Communication

CSR, Billing and Technical Support

Qualfon Philippines

Nov 2013 - Present (11 years 8 months)

Provided comprehensive customer service, billing, and technical support to clients. Resolved inquiries efficiently and maintained high customer satisfaction.

Customer Service Billing Technical Support Problem Solving Communication