Jonada Baku
@jonadabaku
I coordinate marketing campaigns, client relationships, social content, and guest experiences across tourism, media, and retail.
AlbaniaWhat I'm looking for
I'm currently an Account Manager at Bulls Media, where I manage client relationships, media planning, and campaign coordination to deliver effective marketing solutions.
At Smart Tour Albania, I manage Instagram and Facebook content, update website articles and visuals, and handle guest reservations, customer communication, issue resolution, and feedback collection.
Previously, I planned solar panel system designs at Enpal.de and managed client portfolios, campaign traffic, meetings, and updates as a Junior Account Manager at Interactive Global Data.
My background also includes customer service at Alpha Market and fashion sales at Massimo Dutti. I'm pursuing a Master's degree in Marketing Management and Communication Science and bring strong English communication, organization, CRM, and digital-content skills.
Experience
Work history, roles, and key accomplishments
Marketing Specialist & Guest Relation Manager
Smart Tour Albania
Mar 2026 - Present (6 months)
Managed Instagram and Facebook content, updated website articles, and handled guest reservations and customer communication.
Account Manager
Bulls Media
Dec 2025 - Present (9 months)
Managed client relationships, media planning, and campaign coordination to deliver effective marketing solutions.
Sales Specialist
Massimo Dutti
Dec 2024 - Aug 2025 (8 months)
Provided tailored fashion advice, enhanced customer satisfaction, and contributed to store performance.
Designed and planned system designs for solar panels, ensuring technical aspects of installation.
Junior Account Manager
Interactive Global Data
Nov 2023 - Apr 2024 (5 months)
Managed a client portfolio, organized regular updates, scheduled client meetings, and managed campaign traffic.
Marketing Operator
Alpha Market
Jun 2021 - Sep 2023 (2 years 3 months)
Handled customer service for specific products, identifying customer problems and finding solutions.
Education
Degrees, certifications, and relevant coursework
European University of Tirana
Master's Degree, Marketing Management and Communication Science
2025 -
Currently pursuing a Master's degree in Marketing Management and Communication Science at the European University of Tirana.
University of Tirana
Bachelor's Degree, Foreign Language and English Teaching
2020 - 2023
Pursued a Bachelor's degree in Foreign Language and English Teaching at the University of Tirana.
Availability
Location
AlbaniaAuthorized to work in
Salary expectations
Job categories
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