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Besmir Shijaku

@besmirshijaku

Consultant and sales/marketing professional driving high-volume client growth through strategy and customer focus.

Albania
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What I'm looking for

I’m looking for a role where I can consult and drive growth through sales strategy, CRM/account management, and customer-centered execution—using data, planning, and negotiation to hit targets while continuously improving processes and team performance.

I’m a consultant with a strong sales and marketing foundation, built through hands-on client work and strategy-led business development. I combine structured planning with a customer-first approach to turn interest into long-term relationships.

In retail and direct sales roles, I consistently improved outcomes by advising customers, handling returns and complaints, updating customer information in databases, and managing day-to-day performance. I also reached ambitious targets—“I had like 180 000 sales in 4 years and 50 000 clients of different segments.”

I’ve expanded into telecommunications and inbound sales, plus self-employed work in advertising and digital services (SMM, logo creation, data entry, translator, transcriber). I also managed advertising operations (“Advertising department manager fiverr”), strengthening my ability to coordinate activities and deliver results.

With a Master of science in Marketing (Business Administration) and certifications including GDPR and business/operations training, I bring clear, compliant, and measurable thinking to each engagement. I’m comfortable leading, negotiating, analyzing performance, and supporting teams to execute winning strategies.

Experience

Work history, roles, and key accomplishments

VA

Store Adviser

Vodafone Albania

Nov 2013 - Mar 2021 (7 years 4 months)

Advised customers on products, arranged merchandise based on sales criteria, and handled returns and complaints. Took orders by computer system in person, over the phone, or via email while maintaining accurate customer records and daily revenue close.

Education

Degrees, certifications, and relevant coursework

University of Tirana logoUT

University of Tirana

Master of Science, Marketing, Business Administration

2004 - 2011

Completed a Master of Science in Marketing and Business Administration at the University of Tirana from 2004 to 2011.

Tech stack

Software and tools used professionally

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