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Samanta Jahaj

@samantajahaj

Hotel operations and customer relations specialist at The Hart Hotel, coordinating bookings, vendors, and guest communications.

Albania
Message

At The Hart Hotel, I co-manage daily operations and bookings while communicating directly with guests. I handle inquiries and resolve operational challenges during peak seasons.

I also coordinate with external vendors and partners to support smooth day-to-day execution.

At Bulls Media, I managed client relationships and served as the primary contact for ongoing requests. I coordinated with internal teams on project delivery and deadlines, and resolved daily operational issues to maintain client satisfaction.

Experience

Work history, roles, and key accomplishments

TH
Current

Operations & Customer Relations Specialist

The Hart Hotel

May 2018 - Present (8 years 5 months)

Co-managed daily hotel operations, bookings, and direct guest communications. Coordinated with external vendors and partners for seamless daily execution.

Education

Degrees, certifications, and relevant coursework

US

Universiteti Mesdhetar I Shqipërisë

Master in Marketing, Marketing

2025 -

Currently pursuing advanced studies in marketing strategies, consumer behavior, and brand management.

US

Universiteti Mesdhetar I Shqipërisë

Bachelor in Business Administration, Business Administration

2022 - 2025

Acquired a solid foundation in business management, operations, finance, and organizational decision-making.

Tech stack

Software and tools used professionally

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