Open to opportunities

Chinyere Nwankwo

@chinyerenwankwo1

Message

Customer support professional with 8+ years delivering billing, technical, and client operations solutions.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced role where I can support customers across multiple channels, manage tickets and escalations, and use my technical foundation to resolve billing/account issues while improving service delivery in a collaborative team.

I’m a versatile, tech-savvy customer support professional with 8+ years of experience across customer support, client operations, and technical support environments. With a B.Sc. in Computer Science, I combine technical aptitude with practical experience managing cross-functional workflows, resolving billing and account-related issues, and supporting operational efficiency in fast-paced settings.

I handle multi-channel customer communication across email, phone, and chat, maintain organized CRM updates and operational documentation, and coordinate ticket escalations and follow-ups to improve response efficiency. I’m confident using Zendesk, Freshdesk, HubSpot, Google Workspace, and Microsoft Office Suite, and I focus on identifying recurring issues, documenting root causes, and proactively following up to strengthen client relationships and retention.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Digital Witch IT Support Academy

Mar 2024 - Apr 2026 (2 years 1 month)

Managed customer inquiries across email, phone, and chat in a remote environment, resolving account access, subscription, billing, and login issues. Coordinated ticket escalations and follow-ups with internal teams while keeping accurate CRM case records up to date.

Zendesk Freshdesk HubSpot CRM Ticketing Escalation Handling Billing Support Documentation

Customer Support & Billing Ops

Pennsylvania Avenue Hotel & Suites Ltd

Nov 2017 - Feb 2024 (6 years 3 months)

Coordinated guest reservations and handled billing inquiries while managing professional guest communications across multiple touchpoints. Maintained accurate transaction records and operational reports, and supported operations teams with day-to-day coordination to improve service delivery and retention.

Billing Customer Support Transaction recording Operational Reporting Cross functional Coordination Documentation

Complaint Support Officer

How to Grow Nig. Ltd

Aug 2015 - Aug 2017 (2 years)

Investigated customer complaints and resolved service-related issues while maintaining professionalism and empathy during difficult interactions. Kept organized customer records and communication logs, and identified recurring concerns to support process improvement.

Complaint Handling Customer Support Process Improvement Service Recovery Documentation Problem Solving Customer Relations

Education

Degrees, certifications, and relevant coursework

Chukwuemeka Odumegwu Ojukwu University

Bachelor of Science, Computer Science

2013 -

Activities and societies: Professional training: Technical Support Fundamentals (Coursera); IT Support Training (Digital Witch IT Support Academy); Customer Service Fundamentals (Coursera).

Completed a B.Sc. in Computer Science at Chukwuemeka Odumegwu Ojukwu University in 2013.