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Jojones Nyasanda

@jojonesnyasanda

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Competent business development professional with strong leadership skills.

Kenya

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What I'm looking for

I seek a dynamic organization that values growth, teamwork, and innovation.

I am a dedicated and outgoing professional with a strong background in business development and management. My experience as a Supervisor at ONQ Kenya LTD has honed my leadership abilities, allowing me to effectively manage teams, develop training programs, and enhance customer service quality. I pride myself on my strong communication skills and my ability to resolve complex customer issues, ensuring a positive experience for both clients and team members.

Throughout my career, I have demonstrated a commitment to excellence and continuous improvement. My previous role as an In-House Sales Representative at Mabati Rolling Mills equipped me with valuable sales skills and a deep understanding of customer needs. I am passionate about leveraging my analytical skills to identify trends and implement effective solutions that drive business success. I am eager to contribute my expertise to an organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Supervisor - Advanced Customer Care

Current

ONQ Kenya LTD

Jan 2021 - Present (4 years 5 months)

As a Supervisor in Advanced Customer Care, I lead a team of customer service representatives, focusing on training, performance management, and quality assurance. I address escalated customer issues and analyze service metrics to improve workflows. My role involves communication between departments and participating in recruitment processes.

Team Leadership Customer Service Performance Management Quality Assurance Process Improvement Communication Problem Solving CRM Software Conflict Resolution

In-House Sales Representative

Mabati Rolling Mills

Jan 2020 - Dec 2020 (11 months)

In my role as an In-House Sales Representative, I managed customer accounts, handled inquiries, and ensured timely order management and collection of payments. I contributed to achieving sales targets through effective product knowledge and cross-selling strategies.

Account Management Order Management Sales Target Achievement Product Knowledge Cross Selling Upselling Billing Solution Sales Time Management

Intern - Business Development and Marketing

Kerio Valley Development Authority

Aug 2018 - Aug 2018 (0 months)

During my internship, I drafted marketing strategies, conducted database backups, and engaged with prospective clients. I collaborated with product development to ensure relevance to client needs and maintained client databases.