John Viel

I am a project management and operations leader based in Westfield, Massachusetts, with experience in healthcare IT, construction, logistics, business systems, and workflow automation. I help teams turn complex requirements into clear plans, coordinate delivery across functions, and build repeatable processes that support reliable execution.

My background includes freelance project management and automation consulting, healthcare IT project management with Desai Consulting, COO responsibilities at Interlink Companies, and General Manager and project management roles in construction. I have managed approximately $100M in cumulative construction project work, including individual projects exceeding $20M, with 1-5 construction projects and 2-3 software clients running simultaneously.

I led a digital Employee Mental Health Program across two companies and a third-party vendor, coordinating API, billing, reporting, and IVR workstreams. By catching integration process issues early and coordinating discovery, process mapping, cloud passthrough updates, enterprise workflow alignment, and third-party hosting security requirements, the program launched on time with no budget overage. Appointment access was available within 24-48 hours depending on severity, and virtual delivery expanded access to in-network providers.

As COO, I coordinated 15 salespeople, 20 drivers, and 5 dispatchers supporting approximately 10-25 loads daily. In construction operations, I coordinated staffing and project priorities for a workforce ranging from approximately 20 to 120 employees.

My strengths include project plans, scope and budget tracking, RAID logs, stakeholder communication, requirements discovery, process mapping, UAT coordination, vendor management, SOPs, and operational handoffs. I use ClickUp, Smartsheet, Jira, Microsoft Project, Primavera P6, Asana, Notion, advanced Excel, Salesforce, HubSpot, Teams, and SharePoint. I build automations with Zapier, Make, n8n, APIs, webhooks, and Google Apps Script. AI-assisted drafts and reporting have saved an estimated 40% of my personal documentation time, with cleanup and human review.

Credentials include Google Foundations of Project Management, ClickUp Professional and Admin certifications, Notion Advanced certification, and Certified QuickBooks Advisor. PMP is in progress. I am interested in remote project management, technical project management, implementation, operations, and consulting opportunities.