Open to opportunities

Iyani Mutabbir

@iyanimutabbir

Project Manager & IT Coordinator with 8+ years delivering compliant, data-driven back-office operations and escalations.

United States

Message

What I'm looking for

I’m looking for a role where I can lead IT and back-office projects, own T2/T3 escalation resolution, ensure CMS/ICD-10 accuracy, and use AI-assisted documentation to improve turnaround time in a high-volume environment.

I’m a Project Manager & IT Coordinator with 8+ years of experience bridging remote IT support, medical claims processing, and back-office project coordination. I’m known for managing cross-functional workflows, tracking deliverables, and resolving T2/T3 escalations in high-volume environments.

I maintain audit-ready, regulatory-compliant operations using CMS guidelines and ICD-10/CPT/HCPCS validation on UB-04 and CMS-1500 forms. I reduce risk through SLA adherence, data accuracy audits, and careful documentation practices.

In my roles, I lead back-office ticketing and IT project work—prioritizing cases, handling Zendesk and ServiceNow workflows, and improving turnaround time with AI-assisted documentation tools and standardized templates. I’ve also coordinated system tracking using ERP systems for equipment inventory and lab resources.

I bring strong stakeholder communication and training to every engagement, from authoring knowledge base articles to onboarding staff on case management standards. I’m energized by initiatives like Canvas LMS rollouts and by continuous improvements that cut missing documentation errors and repeat contacts.

Experience

Work history, roles, and key accomplishments

Marketing & Administrative Coordinator

Trecatin Insurance

Feb 2023 - Jan 2026 (2 years 11 months)

Processed medical insurance claims according to CMS guidelines, verifying ICD-10/CPT/HCPCS codes and determining pay/deny decisions on CMS-1500 and UB-04 forms. Used AI-assisted tools to reduce manual data entry by 25%, cut missing documentation errors by 20%, and maintained audit-ready records with 99.9% accuracy.

Medical Claims Processing ICD 10 CPT HCPCS CMS 1500 Forms

Help Desk & IT Coordinator

Indian River State College

Dec 2024 - Oct 2025 (10 months)

Oversaw back-office ticketing and case prioritization, tracking escalations and enforcing SLA adherence while using Zendesk and ServiceNow. Managed ERP-based equipment/inventory tracking, audited resolved tickets for accuracy, and coordinated IT projects including Canvas LMS rollouts.

Zendesk ServiceNow SLA Management CMS 1500 Forms Knowledge Base Writing

Operations Support Coordinator

Seekwell Inc

Jun 2022 - Jun 2025 (3 years)

Directed documentation review projects to ensure accuracy and on-time delivery while performing high-volume data entry and case tracking. Conducted weekly open-case audits to identify bottlenecks, standardized case-note templates to improve consistency, and maintained audit-ready digital records.

Documentation Review Case Management Case Audits

Client Services & Operations Analyst

Williams-Sonoma, Inc.

Jan 2019 - Oct 2022 (3 years 9 months)

Managed high-volume customer intake via phone and email, troubleshooting furniture order issues and tracking orders across multiple carriers and warehouse systems. Maintained Salesforce case logs, resolved missing/damaged item issues with logistics, and reduced repeat contact rates by 84% by identifying recurring problem patterns.

Logistics Coordination Escalation Management Process Improvement