John Uresti

Managed daily store operations, including training and mentoring associates. Oversaw food ordering, inventory, and catering, ensuring compliance with health and Ecosure standards. Handled customer interactions via phone and email, and ran productive shifts.

Managed technical dispatches for VoIP service installations and cutovers, overseeing multiple dispatches simultaneously. Ensured equipment installation and configuration met service requests, handling jobs from survey to cutover. Troubleshot and reconfigured faulty equipment on-site, consistently completing 60-70 jobs monthly as a top producer.

Composed and managed RFPs for third-party contractors and vendors from request to delivery. Maintained positive relationships with vendors and managed inventory levels for materials and tools. Consistently met budgetary guidelines and increased resident survey satisfaction scores by 50% within six months.

Achieved consistent customer satisfaction scores of 10/10 during assignment with Volkswagen Credit Inc. Focused on negotiation and customer retention strategies. Successfully resolved customer issues and maintained high levels of client satisfaction.

Installed and maintained home networks, fiber optic lines, and troubleshot PC, network, and operating system issues. Conducted analysis to resolve customer technical issues, reducing truck rolls by 50%. Collaborated on SWAT Team development, designed workflow processes, and increased team productivity by resolving issues over the phone.

Completed coursework focusing on key aspects of project management, including project planning and leading project teams. Gained insights into global management strategies and financial principles.

Undertook studies in business management, covering essential topics such as human relations and effective supervision. Developed foundational knowledge in human resource management and accounting practices.