John paul Vestidas
@johnpaulvestidas
Customer-focused service professional skilled in chat support, digital sales, and recruitment.
PhilippinesWhat I'm looking for
I am a customer-focused service professional with a background in chat support, digital sales, and recruitment, bringing years of hands-on experience building relationships and resolving complex customer issues. I consistently guide clients through sales cycles, negotiate offers, and ensure positive candidate and customer experiences.
My work history spans live chat support, accredited online sales, security incident response, and recruitment, where I developed strong troubleshooting, reporting, and retention skills. I seek roles where I can apply my communication strengths, digital tools proficiency, and commitment to service excellence.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Everise
Oct 2023 - Aug 2025 (1 year 10 months)
Engaged with multiple customers via live chat to diagnose and resolve technical and billing issues, leveraging internal systems to maintain high service quality.
Chat Support
AFNIM Philippines
Nov 2022 - Apr 2023 (5 months)
Provided real-time chat support, diagnosed customer issues using internal knowledge bases, and resolved technical, billing, and order inquiries efficiently.
Accreditted Online Sales Agent
Ropali Motorycles
Feb 2020 - Aug 2022 (2 years 6 months)
Managed the end-to-end digital sales process, ensured secure accredited transactions, and built client relationships to drive repeat business and referrals.
Security Guard
3I International Security Service
May 2017 - Feb 2018 (9 months)
Responded to alarms and security incidents, de-escalated conflicts, and documented incidents and shift activities while providing emergency first-response as needed.
Headhunter
Innovate Marketing Resource
Oct 2014 - Mar 2016 (1 year 5 months)
Facilitated offer negotiation and closing on behalf of clients and ensured a positive, professional candidate experience throughout the recruitment process.
Education
Degrees, certifications, and relevant coursework
Asian Touch International School
Certificate, Wines and Cocktail Service
Completed a Wines and Cocktails Services course at Asian Touch International School in February 2012.
National Housing Corporation
High School Diploma, Secondary Education
Completed secondary education at National Housing Corporation, graduating in April 2011.
Tala Elementary School
Primary School Certificate, Primary Education
Completed primary education at Tala Elementary School, finishing in May 2006.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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