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John Allton

@johnpaulallton

United States

Message

At Wellfleet (Berkshire Hathaway company), I manage scheduling and workforce data for 20+ customer service representatives. I monitor real-time operational data and adjust plans as business conditions change.

At DELTA DENTAL, I managed daily workforce operations, including attendance processing, schedule exceptions, staffing analysis, and reporting. I also processed JIRA requests involving employee records and workforce data.

At Comcast Corporation, I produced management reports and analyzed billing, technical support, and customer retention data. I led process-improvement initiatives to improve workflows, reporting, and data accuracy.

Earlier at Comcast Corporation, I researched complex customer account and billing issues, processed payments, and issued refunds. My experience also includes financial and business document distribution at BDP INTERNATIONAL and records support at Stock & Leader law firm and York County Government – Recorder of deeds office.

Experience

Work history, roles, and key accomplishments

Current

Workforce Planner

Current

Wellfleet

Mar 2025 - Present (1 year 7 months)

Manage scheduling and workforce data for 20+ customer service representatives, monitor real-time operational data, and analyze performance to identify trends and operational needs.

Workforce Management Scheduling Data Analysis Reporting Excel Real time Monitoring Process Improvement

Intraday Analyst

Delta Dental

Feb 2023 - Oct 2024 (1 year 8 months)

Managed daily workforce operations including attendance processing, schedule exceptions, staffing analysis, and reporting. Performed root-cause analysis to investigate operational variances and support process improvements.

Workforce Management Attendance Management Data Analysis Reporting Jira Root Cause Analysis Process Improvement

Workforce Management Analyst 2

Comcast Corporation

May 2014 - Oct 2022 (8 years 5 months)

Produced and distributed accurate daily, weekly, and monthly reports for management. Led process-improvement initiatives to improve workflows, tools, reporting, and data accuracy.

Workforce Management Forecasting Data Analysis Reporting Microsoft Office Process Improvement Documentation

Tier 3 CAE - Help Desk

Comcast Corporation

May 2010 - May 2014 (4 years)

Researched and resolved complex customer account and billing-related issues using multiple backend systems. Provided account and billing support to frontline representatives and internal departments.

Account Management Billing Support Issue Resolution Documentation Backend Systems

Tier 1 CAE - Tech Support

Comcast Corporation

Sep 2007 - May 2010 (2 years 8 months)

Managed customer accounts and handled high-volume billing and payment-related inquiries. Processed payments, issued refunds, and researched billing discrepancies.

Account Management Payment Processing Billing Support Refunds Data Entry Mentorship

Documentation Specialist

BDP International

Jan 2007 - Sep 2007 (8 months)

Coordinated accurate distribution of overseas financial and business documents via courier, email, and fax. Reviewed and revised closed customer files to ensure accurate records.

Documentation Records Management Data Entry Attention To Detail

Title Searcher/Abstractor

Stock & Leader

Jan 2005 - Dec 2006 (1 year 11 months)

Maintained accurate daily records and completed document requests and lien searches with strong attention to detail. Performed data entry, document filing, faxing, and customer service.

Data Entry Document Management Customer Service Attention To Detail

Recording Clerk

York County Government

Jan 2001 - Dec 2005 (4 years 11 months)

Provided professional customer service by managing incoming calls and responding to inquiries. Managed departmental mail, ensuring accurate distribution and proper handling of confidential documents.

Customer Service Mail Management Confidentiality Administrative Support