At Highmark, I work closely with operations on shift changes that help manage overtime and contain costs. I also report on PTO trends, system outages, financial impact, and skill assignment accuracy.
I lead initiatives to streamline vacation selection and clean up WFM systems, improving forecast accuracy and reducing manual processes. I also create training documentation and collaborate on education across departments.
As Business Analyst for Live Chat Implementation, I was the sole departmental representative on the project. I partnered with IT, project managers, and stakeholders on workforce strategies, staffing approaches, and performance reporting.
At Bank of America, I worked across workforce and operations analysis, including forecasting, scheduling, staffing recommendations, and performance reviews. I hold an Associate Degree in Business Management and a Lean Six Sigma Yellow Belt Certification.
