Johnny Whitehead
@johnnywhitehead
I improve enterprise SaaS adoption through onboarding, training, and customer engagement.
United KingdomWhat I'm looking for
I've supported global B2B enterprise customers at DemandScience and Dynatrace, coordinating customer journeys, campaign delivery, onboarding, training, and adoption across SaaS and technology environments.
At Dynatrace, I helped BT reduce MTTR by 90% through large-scale onboarding, tailored training, and AI-driven insights. I also supported renewal outcomes with BT and Allianz through proactive engagement, and founded Adoption Contests that used gamification to drive platform adoption.
I bring technical insight from my first-class Computer Science degree together with warmth, clear communication, and a genuine ability to build strong customer relationships.
Experience
Work history, roles, and key accomplishments
Managed global B2B enterprise content syndication and lead generation campaigns across the customer lifecycle. Coordinated campaign delivery, customer requirements, and cross-functional operational workflows.
Supported international enterprise clients as a Software Delivery Consultant, developing client-facing and technical skills in a fully remote setting. Enabled BT to reduce MTTR by 90% through onboarding, training, and AI-driven insights.
Caregiver
Methodist Homes MHA
Sep 2019 - Sep 2020 (1 year)
Served as a Frontline Caregiver during the COVID-19 pandemic, providing compassionate, attentive care while applying personal strengths in warmth, patience, and hospitality.
Caregiver
Methodist Homes
Sep 2019 - Jan 2020 (4 months)
Served as a frontline caregiver during the COVID-19 pandemic, providing care and support with warmth and patience.
Waiter
Wing Wah
Jul 2016 - Aug 2017 (1 year 1 month)
Worked as a part-time Waiter during my college days.
IT support
Aubrey Allen Ltd
Jul 2016 - Aug 2016 (1 month)
Work experience as an IT support at Aubrey Allen.
Education
Degrees, certifications, and relevant coursework
Coventry University
Bachelor of Science, Computer Science
2017 - 2021
Grade: First-Class Honours
Earned a First-Class Honours degree in Computer Science from Coventry University, with the course accredited by the Chartered Institute for IT (BCS).
Coventry University
Bachelor of Science - BS, Computer Science
2017 - 2021
Coventry College
Bachelor of Technology - BTech, Information Technology
2014 - 2017
Coventry College
Bachelor of Technology, Information Technology
2014 - 2017
Completed a Bachelor of Technology in Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
Interested in hiring Johnny?
You can contact Johnny and 90k+ other talented remote workers on Himalayas.
Message JohnnyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
