John Njoroge

I've exceeded sales and booking targets at ASAP Tickets by guiding clients through international flight options, tailored quotations, booking changes, and travel upgrades. I turn objections into conversions while maintaining accurate customer records across CRM and reservation systems.

At the National Cereals and Produce Board, I led a sales initiative that increased store revenue by 20% in three months and developed follow-up strategies that improved customer retention by 10%. I also sourced qualified leads that contributed 25% of the quarterly sales pipeline and sustained a 95%+ customer satisfaction rating.

My background also includes high-volume administration, CRM data management, sales-order processing, cash-office reconciliation, and onboarding new team members. I bring practical business management training, strong communication, and a customer-first approach to every client interaction.