JOANNE JEPKIRUI
@joannejepkirui
Experienced travel consultant specializing in reservations, ticketing, and customer care.
KenyaWhat I'm looking for
I am an experienced travel consultant with a Bachelor of Travel and Tours Operations Management and a proven record in air ticketing, hotel and vehicle reservations, itinerary planning, and customer care across multiple travel companies.
I have consistently delivered cost-effective, client-focused travel solutions using Galileo and Aero CRS systems, handled bookings and refunds, maintained financial records, and supported sales and marketing initiatives that strengthened client relationships.
I am dependable, a quick learner, and committed to continuous growth; I bring strong communication, organizational, and problem-solving skills to collaborative teams and aim to contribute to an organization that values service excellence and professional development.
Experience
Work history, roles, and key accomplishments
Tour Consultant
Yatta Destinations Management Company
Jan 2025 - Present (10 months)
Consulted clients on travel needs and planned cost-effective itineraries, issued hotel confirmations and maintained reservation records to ensure high customer satisfaction and timely issue resolution.
Travel Consultant
Starways Global Travel and Safaris Limited
Jan 2024 - Jan 2025 (1 year)
Handled air ticketing and reservations using Galileo and Aero CRS, managed accounts and banking tasks, and drove sales and marketing initiatives to cultivate client relationships and increase bookings.
Travel Consultant
African Touch Safaris Limited
Jan 2023 - Jan 2024 (1 year)
Processed bookings, ticketing, reissues and refunds using Galileo and Aero CRS, advised clients on travel options and provided front-office support to maintain service quality.
Travel Consultant
Starways Travel and Safaris
Jan 2021 - Jan 2023 (2 years)
Performed air ticketing and reservation duties with Galileo and Aero CRS, provided travel information to clients, and supported sales and marketing to maintain and grow client accounts.
Tour Operator
Siali Miles Safaris
Nov 2019 - Feb 2020 (3 months)
Prepared itineraries and holiday packages, combined travel and accommodation services, and managed sales, marketing and financial records to support operations.
Reservation Agent
Skyward Express Limited
Jan 2018 - Jan 2019 (1 year)
Managed reservations and ticketing, prepared and submitted passenger documentation to relevant authorities, and provided front-office customer service and brand promotion via social media.
Education
Degrees, certifications, and relevant coursework
MUMoi University
Bachelor of Travel and Tours Operations Management, Travel and Tours Operations Management
2016 - 2021
Grade: Second class - upper division
Completed a Bachelor of Travel and Tours Operations Management with a second class upper division.
East African Vision Institute
Certificate of Project Management, Project Management
2016 - 2016
Grade: Credit
Completed a Certificate of Project Management with a credit grade.
East African Vision Institute
Certificate in Project Management, Project Management
2016 - 2016
Grade: Credit
Completed a Certificate in Project Management with a credit grade.
East African Vision Institute
Certificate of Computer Studies, Computer Studies
2016 - 2016
Grade: Distinction
Completed a Certificate of Computer Studies with a distinction grade.
St. Joseph's Girls High School - Chepterit
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Grade: C+
Completed the Kenya Certificate of Secondary Education with a C+ grade.
A.I.C Laboret Girls Boarding Primary School
Kenya Certificate of Primary Education, Primary Education
2003 - 2008
Completed the Kenya Certificate of Primary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
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