NELLY OMONDI
@nellyomondi
Customer-focused travel agent and business administrator delivering tailored travel, procurement, and support solutions.
KenyaWhat I'm looking for
I’m a highly flexible, proactive professional with a strong foundation in customer service, business administration, and travel management. I consistently work autonomously while following instructions closely, and I bring strong communication and presentation skills to every client and team interaction.
In my travel role, I consult with clients to understand travel preferences, budgets, and special requirements, then recommend destinations, packages, and accommodations. I handle travel planning and booking—researching and booking flights, hotels, car rentals, and activities—while creating detailed itineraries, arranging travel insurance, and managing essential documentation such as visas and passports.
I also deliver reliable customer support through changes, cancellations, and rebookings, providing expert advice on travel regulations, safety, and cultural norms. I manage disruptions and emergencies effectively, while identifying best deals and discounts to support accurate cost estimates and efficient payment processing. Alongside this, I build strong business and vendor relationships by negotiating group rates and special deals with airlines, hotels, and tour operators.
Beyond travel, I bring proven experience in procurement, vendor sourcing, and administration, applying procurement legislation to maintain compliance and improve service delivery. I’ve supported financial management tasks (including filing VAT, NHIF, PAYE, and income tax, and preparing financial statements for auditing), managed stock levels and documentation, and performed data entry, customer complaints handling, and debt collection. I’m committed to delivering value by leveraging both theoretical knowledge and practical experience to meet organizational objectives.
Experience
Work history, roles, and key accomplishments
BPO Data Entry & Labeling
Samasource
Jan 2017 - Jan 2018 (1 year)
Performed BPO operations including data entry and customer service tasks. Completed image annotation and image labeling to support data preparation workflows.
M-Pesa Agent & Front Desk
Generation Insights
Jan 2016 - Jan 2017 (1 year)
Operated as an M-Pesa agent, handling sales activities and managing front-desk customer care. Supported administrative and operational tasks including data entry, stock management, meeting minutes, and invoice/delivery-note printing and distribution.
Volunteer Teacher
Kids Palace
Jan 2015 - Jan 2016 (1 year)
Volunteered as a teacher, contributing to student development and supporting educational activities. Helped create a supportive learning environment and assisted with classroom responsibilities.
Travel Agent
ASAP Tickets - International Travel Network
Jan 2025 - Present (1 year 3 months)
Consulted clients on travel preferences, budgets, and special requirements, then researched and booked flights, hotels, car rentals, and activities. Managed travel insurance and documentation (visas/passports) and supported clients with changes, cancellations, rebookings, and travel disruptions.
Procurement & Business Admin
Beutsal International Investments Limited
Jan 2023 - Present (3 years 3 months)
Delivered customer-focused service using strong product knowledge while supporting sales, marketing, and complaint handling. Managed procurement and compliance, vendor sourcing, stock levels, meeting minutes, and invoice/delivery-note processing, including VAT/NHIF/PAYE and income tax filings with statements prepared for auditing.
Customer Care & Debt Collection
Quest Holdings
Jan 2022 - Present (4 years 3 months)
Provided dedicated customer care support and handled debt collection activities. Ensured responsive communication to manage outstanding balances and customer concerns.
Education
Degrees, certifications, and relevant coursework
SnS Desert galore
Diploma, Events Planning
Completed a diploma focused on deserts and events planning, finishing in December 2025.
DreamPort
Diploma in Independent Travel Manager, Travel Management
Completed a diploma in independent travel management, completing in February 2025.
ALISON E.Y
Diploma in Customer Service, Customer Service
Completed a diploma in customer service in March 2024.
Samasource Digital Basis
Certificate in Digital Basics, Digital Literacy
Completed a Certificate in Digital Basics in September 2017.
Gladpoint Business Studies
Computer Certificate, Computer Studies
Completed a computer certificate in July 2016.
St. Mary's Kola Girls High School
Kenyan Certificate in Secondary Education, Secondary Education
2013 - 2015
Attended St. Mary's Kola Girls High School and completed the Kenyan Certificate of Secondary Education (KCSE) period ending in November 2015.
St. Annes Kisoko Girls High School
Secondary School Studies, Secondary Education
2011 - 2012
Studied at St. Annes Kisoko Girls High School from February 2011 to October 2012.
Olympic Primary School
Kenyan Certificate in Primary Education, Primary Education
2002 - 2010
Attended Olympic Primary School from January 2002 to November 2010 and completed the Kenyan Certificate of Primary Education (KCPE) period.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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