Open to opportunities

Shammy Remo

@shammy

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Results-driven customer service and sales professional with strong interpersonal skills.

Kenya

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What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am a results-driven customer service and sales professional with a proven track record in enhancing customer satisfaction and driving business growth. My experience as a Customer Care Representative at Jami Telecommunication Ltd has equipped me with the skills to resolve customer inquiries effectively, streamline processes, and provide technical support, all while maintaining a focus on customer loyalty and retention.

In my role, I successfully increased revenue through strategic upselling and maintained detailed records of customer interactions to ensure data accuracy. Additionally, my freelance experience as a Travel Agent with ASAP Tickets allowed me to hone my negotiation skills and achieve high call conversion rates, further enhancing customer satisfaction. I am passionate about delivering exceptional service and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Jami Telecommunication LTD

Feb 2023 - Dec 2024 (1 year 10 months)

Managed customer inquiries through various channels, ensuring prompt issue resolution and high customer retention. Assisted with billing, account activations, and provided troubleshooting support for internet and mobile services. Contributed to revenue growth through upselling and maintained accurate records of customer interactions.

Customer Service Problem Solving Communication Billing Support Troubleshooting Upselling Customer Retention

Freelance Travel Agent

ASAP Tickets

Aug 2019 - Nov 2022 (3 years 3 months)

Assisted clients in booking flights, providing expert travel advice and negotiating competitive airfare deals. Ensured a smooth booking experience and maintained a high call conversion rate while delivering exceptional customer service.

Customer Service Negotiation Payment Processing Objection Handling Sales Closing

Community Outreach Leader

Muranga Social Mission Program

Aug 2022 - Sep 2022 (1 month)

Led a community initiative to educate children on healthy breakfast habits. Developed engaging presentations and collaborated with health organizations to design educational materials, resulting in increased awareness and positive changes in students' nutritional habits.

Community Outreach Presentation Skills Collaboration Engagement Public Speaking

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Highway & Building Technology

Diploma, Civil Engineering

2016 - 2019

Completed a Diploma in Civil Engineering, focusing on the principles of engineering, construction, and project management. Gained practical skills in design, analysis, and implementation of civil engineering projects.