Open to opportunities

Natasha Wendy

@natashawendy

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Experienced Business Development Specialist driving client acquisition and retention.

Kenya

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What I'm looking for

I am looking for a remote role that allows me to leverage my business development skills while fostering client relationships and contributing to company growth.

I am an experienced Business Development and Client Acquisition Specialist with over 4 years of proven success in generating significant corporate revenue across B2B and institutional accounts. My expertise lies in managing full CRM pipelines, executing high-value negotiations, and enhancing post-sale engagement in both on-site and remote environments. I have successfully delivered a 32% increase in client retention and reduced inquiry response time by 41%, consistently exceeding acquisition targets.

Throughout my career, I have leveraged various OTA platforms, ticketing tools, and CRM systems to support digital brand positioning and coordinate travel logistics. My previous role as a Tours Reservation & Travel Consultant provided me with valuable experience in live chat, help desk, and community engagement. I have a strong track record of supporting cross-functional teams, executing strategic upselling, and improving internal issue resolution workflows, all while maintaining a client-centric approach.

Experience

Work history, roles, and key accomplishments

Current

Business Development & Customer Experience Lead

Current

Zakale Expeditions Ltd

Jan 2022 - Present (3 years 8 months)

Developed and executed comprehensive business growth strategies that expanded market reach and resulted in an increase in qualified opportunities. Generated and nurtured sales leads through structured cold outreach, strategic engagement, and consistent sales follow-up, achieving a 31% conversion rate.

Lead Generation Account Management Proposal Writing Cold Outreach B2B Sales CRM Management Data Analysis Project Coordination

Tours Reservation & Travel Consultant Intern

Zakale Expeditions Ltd.

Apr 2019 - Present (6 years 5 months)

Conducted detailed research on travel destinations, transportation options, and local attractions, contributing to the creation of personalized itineraries. Assisted in booking flights, accommodations, car rentals, and tours through platforms such as Amadeus, Galileo, and OTA systems, maintaining 100% booking accuracy.

Customer Support Itinerary Design Help Desk document preparation

Diploma in Travel and Tourism Management

Kenya Utalii College

Jan 2019 - Present (6 years 8 months)

Completed a comprehensive program in Travel and Tourism Management, gaining foundational knowledge in the industry. Acquired skills in various aspects of travel operations and tourism services.

Hospitality Customer Service Event Planning Tourism Marketing Communication

Education

Degrees, certifications, and relevant coursework

Kenya Utalii College

Diploma, Travel and Tourism Management

Completed a Diploma in Travel and Tourism Management, gaining foundational knowledge in the industry. This program equipped me with essential skills for various roles within the travel and tourism sector.