Open to opportunities

John Hate

@johnhate

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Highly skilled Virtual Assistant with expertise in customer service.

Philippines

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What I'm looking for

I am looking for a role that values adaptability and offers opportunities for growth.

I am a highly skilled Virtual Assistant with over 9 years of professional experience specializing in customer service, credit repair, and security analysis. My career has been marked by a commitment to enhancing workflows and resolving complex client issues, consistently exceeding performance goals. I thrive on delivering exceptional results through sharp attention to detail, adaptability, and excellent communication skills.

In my current role as a Security Analyst at Fortra, I monitor and analyze security alerts, conduct vulnerability assessments, and collaborate with cross-functional teams to enforce information security policies. My previous experience as a Credit Repair Specialist allowed me to manage client accounts effectively, ensuring accurate updates and clear communication throughout the credit improvement journey. I am passionate about helping businesses achieve their goals with precision and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Security Analyst - Virtual Assistant

Current

Fortra

Feb 2022 - Present (3 years 4 months)

As a Security Analyst, I monitored and analyzed security alerts, conducted vulnerability assessments, and investigated security breaches. I collaborated with teams to develop security policies and responded to incidents, ensuring organizational asset protection.

Security Analysis Vulnerability Assessment Incident Response Policy Development Threat Detection

Credit Repair Specialist - General Virtual Assistant

NUFICO

Oct 2021 - May 2024 (2 years 7 months)

Managed client accounts for credit repair, reviewed credit reports for inaccuracies, and communicated updates to clients. I prepared dispute letters and generated interest through outreach efforts.

Client Management Dispute Resolution Communication Reports

Content Moderator

Conectys

Apr 2020 - Sep 2023 (3 years 5 months)

Reviewed user-generated content to ensure compliance with policies and guidelines. I identified inappropriate materials and provided feedback for policy updates based on user behavior trends.

Content Moderation Compliance Policies User Behavior Analysis Reporting

Customer Service Representative

Tavera Business Center

Nov 2018 - Mar 2020 (1 year 4 months)

Delivered exceptional customer support via email and chat, resolving inquiries and ensuring satisfaction. I monitored interactions using CRM tools and collaborated with teams to improve customer experience.

Customer Support CRM Tools Communication Problem Solving Customer Feedback Analysis

Customer Service Representative II

VXI Global Holdings

Nov 2016 - Jul 2018 (1 year 8 months)

Managed inbound calls, addressing customer concerns and providing product information. I tracked interactions and collaborated with teams to resolve complex issues, enhancing the customer journey.

Inbound Call Management Customer Satisfaction CRM Tools Customer Retention