GAGervin Acosta
@gervinacosta
Highly skilled Virtual Assistant with expertise in lead generation.
PhilippinesWhat I'm looking for
As a General Virtual Assistant and Claims Specialist, I bring a wealth of experience in enhancing operations and optimizing workflows. My expertise lies in lead generation, appointment setting, and CRM implementation, which has allowed me to build strong client relationships and drive business success.
Throughout my career, I have successfully managed various roles, including Credit Analyst and EDR Claims Specialist, where I honed my skills in assessing creditworthiness and processing client claims. My ability to generate leads and design engaging social media content has significantly increased visibility and client engagement for the companies I've worked with.
I am passionate about leveraging my skills in team leadership and training to foster a collaborative work environment. I thrive on challenges and am committed to delivering high-quality results that exceed expectations.
Experience
Work history, roles, and key accomplishments
Credit Analyst
Cash Direct
Jan 2025 - Present (8 months)
Assesses the creditworthiness of individuals or companies by analyzing financial data, evaluating risk, and making recommendations for loan approvals, credit limits, or other credit-related decisions.
Credit Analyst
Cash Direct
Nov 2024 - Present (10 months)
Assesses the creditworthiness of individuals or companies by analyzing financial data, evaluating risk, and making recommendations for loan approvals, credit limits, or other credit-related decisions.
EDR Claims Specialist
Claimo
Oct 2023 - Nov 2024 (1 year 1 month)
Processed client claims, ensured documentation accuracy, and resolved disputes.
EDR Claims Specialist
Claimo
Oct 2023 - Jan 2024 (3 months)
Processed client claims, ensured documentation accuracy, and resolved disputes.
Sales Support Coordinator
Ausource Solutions
Aug 2022 - Oct 2023 (1 year 2 months)
Generated leads, scheduled appointments, and managed client onboarding. Designed social media content, increasing engagement and visibility. Implemented CRM systems to improve efficiency and lead tracking.
Sales Support Coordinator
Ausource Solutions
Aug 2022 - Oct 2023 (1 year 2 months)
Generated leads, scheduled appointments, and managed client onboarding. Designed social media content, increasing engagement and visibility. Implemented CRM systems to improve efficiency and lead tracking.
User Traceability Analyst
Shopee PH
Apr 2021 - Sep 2022 (1 year 5 months)
Reconnected with uncontacted clients and managed overdue balances. Facilitated training and optimized case allocations for team members.
User Traceability Analyst
Shopee PH
Apr 2021 - Sep 2022 (1 year 5 months)
Reconnected with uncontacted clients and managed overdue balances. Facilitated training and optimized case allocations for team members.
Team Leader / CRM Specialist
Credit Corp Inc.
Oct 2014 - Mar 2021 (6 years 5 months)
Led an 8-member team, resolved escalations, and managed overdue accounts. Applied skip tracing tools to locate hard-to-reach clients.
Team Leader / CRM Specialist
Credit Corp Inc.
Oct 2014 - Mar 2021 (6 years 5 months)
Led an 8-member team, resolved escalations, and managed overdue accounts. Applied skip tracing tools to locate hard-to-reach clients.
Education
Degrees, certifications, and relevant coursework
RURizal Technological University
Bachelor of Science, Biotechnology
2010 - 2014
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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