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John Davidson

@johndavidson1

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Customer service advisor at Utility Warehouse Energy, resolving energy issues and supporting customers remotely.

United Kingdom

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What I'm looking for

I prefer remote work and am seeking a role where I can use my experience supporting customers and resolving their queries.

At Utility Warehouse Energy, I resolve energy issues through WhatsApp and email, providing customers with support and advice. I also work with other departments and agencies on matters including power outages and smart meter installation and troubleshooting.

At The Times and Sunday Times, I managed international member services and email communications, and helped resolve technical and invoice issues. I also implemented training programmes and identified technical errors in the commission structure.

At CallActive, I led a team as second-in-charge and worked across inbound and outbound sales. I achieved 92 sales in one month and received multiple awards for best salesman of the month.

My experience also includes booking appointments and handling benefit-related queries at Serco, and providing tailored insurance quotations at Acorn Insurance. I prefer remote work.

Experience

Work history, roles, and key accomplishments

Customer Service Advisor

Utility Warehouse Energy

Sep 2022 - Jan 2027 (4 years 4 months)

Resolved WhatsApp and email energy issues, provided support and advice, and collaborated with departments and agencies to ensure smooth energy supply. Handled power outages, smart meter installation, and troubleshooting.

Customer Service Problem Solving Collaboration Energy Industry WhatsApp Email Support

Advances and National Telephone Line

Serco

Jun 2020 - Sep 2022 (2 years 3 months)

Booked appointments, liaised with work coaches and case managers, checked claimant eligibility for advances, and handled queries related to a DWP benefit. Worked remotely.

Customer Service Appointment Scheduling Claims And Eligibility Checking DWP Benefits Remote Work

Sales and Customer Service Executive

Acorn Insurance

Sep 2019 - Mar 2020 (6 months)

Provided bespoke insurance quotations, tailored products to individual needs, converted quotes into sales, and liaised with underwriters. Adhered to FCA guidelines and KPIs while handling sensitive information.

Sales Customer Service Insurance Underwriting FCA Compliance Data Protection

S99 Quality Control and Operator

Delphi Diesel Systems

Mar 2019 - Mar 2019 (0 months)

Ensured smooth running of fuel injector machinery at an American car manufacturer. Conducted lengthy screening and mathematical evaluations for role suitability.

Quality Control Machinery Operation Attention To Detail Mathematical Evaluation

Technical Advisor

The Times and Sunday Times

Mar 2016 - Dec 2018 (2 years 9 months)

Managed international member services and email communications, resolved technical and invoice issues, and implemented training programmes to optimise team performance. Supervised technical activities and collaborated with teams to execute workload.

Customer Service Technical Support Training Team Leadership Process Improvement

Eftpos

Hays

Jan 2014 - Jan 2015 (1 year)

Handled renewals, cancellations, and refunds for EFTPOS machine lease and sale in the New Zealand market. Assisted in system changes to meet monthly targets and supported staff to execute tasks.

Customer Service Sales Contract Management Invoicing Quality Control

Sales Executive

CallActive

Jan 2013 - Jan 2014 (1 year)

Steered outbound and inbound sales operations, monitored call performance, and led a team. Generated new business leads and acted as second in charge, conducting meetings and mentoring team members.

Sales Team Leadership Customer Service Lead Generation Mentorship