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Clips User

@clipsuser

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Results-driven customer service professional with strong problem-solving skills.

United Kingdom

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a results-driven professional with extensive experience in delivering exceptional remote support through various channels including phone, email, live chat, and CRM systems. My expertise lies in addressing customer inquiries, complaints, and technical troubleshooting, all while ensuring high levels of customer satisfaction. I pride myself on my strong problem-solving skills, focusing on efficiency, empathy, and first-contact resolution.

Throughout my career, I have worked in account management and payment solutions, particularly in the energy sector. At Scottish Power, I successfully handled inbound and outbound communications, addressing billing inquiries and service interruptions, which significantly improved customer retention. My role involved explaining complex tariffs and payment options in a clear manner, enhancing customer understanding and compliance. I am committed to providing personalized, professional, and proactive support in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Customer Advisor

Scottish Power

Responded to inbound and outbound calls, emails, and live chats, addressing billing inquiries, account management, and technical issues. Assisted clients with complaints, payment disputes, and service interruptions, ensuring timely and accurate resolutions and improved satisfaction. Documented interactions, updated customer records, and utilised CRM systems to track case histories and schedule eng

Customer Service CRM Systems Technical Troubleshooting Billing Account Management Data Entry Communication Problem Solving Customer Retention

Customer Service Representative

British Gas

Addressed billing questions, corrected discrepancies, and guided customers through payment options to improve transparency and trust. Advised customers on usage patterns, cost-saving measures, and suitable energy tariffs to help them reduce consumption and ensure satisfaction.

Customer Service Billing Support Payment Processing Energy Advisory Communication Problem Solving Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Unknown School

GCSE, General Studies

Grade: English Language- B, Mathematics- C, Computer Science- C

Achieved strong passes in core subjects, including English Language, Mathematics, and Computer Science. Developed foundational knowledge and skills in these key academic areas.