KBkaren baylon
@karenbaylon
Detail-oriented executive assistant with expertise in optimizing workflows.
PhilippinesWhat I'm looking for
I am an experienced Executive Assistant currently working remotely with Athena (Oraz PH), where I excel in managing executive calendars, optimizing communication, and ensuring efficient travel arrangements. My proactive approach has allowed me to save 2-4 hours daily for my clients by achieving Inbox Zero and prioritizing urgent matters effectively.
With a strong background in client support and sales coaching, I have developed exceptional problem-solving skills and a deep understanding of various tools, including Salesforce and SAP Concur. My commitment to enhancing operational efficiency is evident in my ability to conduct in-depth research and generate timely reports, contributing to improved decision-making and project outcomes.
I am passionate about providing seamless support, whether it’s through personal assistance or optimizing onboarding materials for new clients. My goal is to continue growing in a dynamic environment where I can leverage my skills to drive productivity and enhance team performance.
Experience
Work history, roles, and key accomplishments
Executive Assistant
Athena (Oraz PH)
Oct 2024 - Present (1 year)
Managed email, ensuring prompt responses and clear communication, while achieving Inbox Zero daily, saving 2-4 hours per day in client time by reducing inbox clutter and prioritizing urgent matters. Managed and optimized executive calendar by coordinating meetings, resolving scheduling conflicts, and aligning engagements with strategic priorities freeing up 2 to 4 hours per day through reduced ove
Client Support Associate
SAP Concur
Aug 2015 - Present (10 years 2 months)
Delivered first-level support for desktop and mobile solutions, handling an average of 35 cases per day and managing up to 1,000 inquiries monthly for expense reporting, travel bookings and service features. Developed a deep understanding of company products, resolving technical issues and achieving a customer satisfaction score over 90%.
Sales Coach
Alorica Philippines Inc
Jan 2015 - Present (10 years 9 months)
Provided coaching and training to agents, leading to improved site sales performance, with agents achieving an average of one sale per day. Spearheaded initiatives to drive performance and validated sales data for accuracy.
Subject Matter Expert
Alorica Philippines Inc
Mar 2014 - Present (11 years 7 months)
Mentored junior team members and led client/product update sessions, enhancing team competency and fostering professional growth. Resolved escalated customer issues, achieving a 98% issue resolution rate and ensuring high levels of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
AB Broadcast Communication, Broadcast Communication
Undertook undergraduate studies in Broadcast Communication. Gained foundational knowledge and skills relevant to the field.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
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