Johnathan Clark
@johnathanclark
Senior Technical Writer specializing in B2B SaaS documentation that accelerates adoption and operational efficiency.
CanadaWhat I'm looking for
I’m a Senior Technical Writer with 10+ years of experience specializing in B2B SaaS platforms. I turn complex technical concepts into clear, user-focused documentation that improves project adoption, implementation, and operational efficiency, including hands-on governance and onboarding documentation for cross-functional teams and external clients.
In recent roles, I drove a 10%+ improvement in process times through high-impact reference materials and improved document security, access, and controls via SharePoint centralization standards. I’ve also supported product delivery as a Product Owner—achieving 75%+ task completion rates per sprint, maintaining 5% monthly reduction of development redundancies in Azure DevOps, and strengthening execution for CRM implementations—while leveraging tools like MadCap Flare, Confluence, and RFPIO to automate proposal responses and reduce information silos.
Experience
Work history, roles, and key accomplishments
Senior Technical Project Manager
Spectrum Tech
Jan 2011 - Sep 2012 (1 year 8 months)
Managed outsourced sprint development for multiple software projects and teams across several countries. Improved sprint throughput by 5%+ for biweekly sprints through structured prioritization and capacity analysis.
Education
Degrees, certifications, and relevant coursework
Dalhousie University
Master of Business Administration (MBA), Financial Services
MBA candidate with a specialization in Financial Services, graduating August 2026.
University of Calgary
Master of Fine Arts (MFA), Drama (Playwriting)
MFA in Drama with a specialization in Playwriting.
Dalhousie University
Graduate Certificate in Finance, Finance
Graduate Certificate in Finance from Dalhousie University.
Concordia University
Bachelor of Arts (Honours), English Literature and Creative Writing
Grade: With Distinction
BA (Honours) with Distinction in English Literature and Creative Writing.
SAIT Polytechnic
Diploma in Computer Engineering Technology, Computer Engineering Technology
Diploma in Computer Engineering Technology.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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