Colin Piercey

Led projects to launch our software platform in Canada for new OEM partners
including Ford, GM, Stellantis, Hyundai and BMW
• Optimized workflow efficiency by developing relationships with stakeholders, driving
integrations, and aligning with OEM teams when creating integration timelines.
• Created business cases and refined end-user experiences by working with teams
from the OEM and internal pro

Led internal communicator software development by working with cross-functional
partners, identifying and escalating risks and monitoring analytics to increase final
product quality.
• Managed and executed the go-to market strategy for the AWS based
Communicator software resulting in an increased usage of Communicator by more
than 125% year over year.
• Created training documentation and led deale

Developed business requirements based on needs of third party and OEM partners by
reviewing specification documentation and working with cross-functional teams for
engineering teams to complete required work.
• Evaluated existing business processes and formulated new processes to increase
workflow and productivity for dealer partners.
• Educated both internal and external partners on new processes

Worked as a key member to the customer support team on escalations from entry
level support, gathered business requirements and worked with software engineering
on resolution and quality assurance testing.
• Used SQL queries to build custom reports and search data for customer and OEM
partners.
• Set up and launched new integrations for customers, including the installation of
software on servers