NRNatraj Ramamoorthy
@natrajramamoorthy
Experienced technical writer with a focus on user engagement and clarity.
CanadaWhat I'm looking for
With over 15 years of experience as a Technical Writer and Editor, I have honed my skills in creating clear, user-friendly documentation that enhances comprehension and user satisfaction. My work has led to significant improvements in user engagement, with documented increases of up to 70% in various projects. I thrive in dynamic environments where I can leverage my expertise to drive clarity and understanding in complex technical subjects.
Throughout my career, I have successfully led teams and collaborated with subject matter experts to produce high-quality documentation. Notably, I led a team of writers to complete a documentation project 20% ahead of schedule, resulting in a 15% increase in customer satisfaction. My technical proficiency spans various tools and methodologies, including MadCap Flare, Git, and Jira, which I utilize to streamline documentation processes and enhance project execution.
Experience
Work history, roles, and key accomplishments
Freelance Technical Writer
Access Holdings
Jun 2021 - Present (3 years 11 months)
Updated API documentation and Confluence pages for DevOps and financial services, ensuring accuracy and relevance based on release notes.
Technical Writer / API Technical Writer
Greenway Health
Jun 2022 - Nov 2024 (2 years 5 months)
Developed FHIR API documentation and SDKs, enhancing user engagement by 30%. Led documentation projects and created instructional toolkits, improving client training efficiency by 20%. Utilized various tools for content management and document review.
Consultant Technical Writer
Katalon
Jan 2022 - May 2022 (4 months)
Generated content for new features, significantly increasing customer engagement. Revamped documentation processes and collaborated with SMEs to enhance user manuals.
Sr. Technical Writer
ZEE5 Pvt. Ltd
Apr 2020 - Jan 2022 (1 year 9 months)
Created API documentation and user guides, improving user experience and reducing support calls. Developed marketing materials and designed process flow diagrams.
Consultant Technical Writer
NextGen Healthcare Pvt. Ltd
Jun 2017 - Jan 2020 (2 years 7 months)
Developed procedural documentation and user manuals, significantly enhancing user satisfaction. Translated complex concepts into clear documentation for various stakeholders.
Test Engineer/Technical Writer
Accenture
Jun 2013 - Jan 2017 (3 years 7 months)
Created compliance documentation and SOPs, enhancing client engagement. Documented secure coding practices and performed functional testing to improve user experience.
Consultant Technical Writer
Lionbridge Technologies
May 2007 - May 2013 (6 years)
Designed marketing materials and user manuals, enhancing user satisfaction. Collaborated with SMEs for certification exam preparation and developed procedural manuals.
Education
Degrees, certifications, and relevant coursework
Pune University
Master of Computer Management, Computer Management
2004 - 2006
Completed a Master of Computer Management (M.C.M) focusing on computer systems and management principles.
Mumbai University
Master of Science, Biochemistry
1998 - 2000
Earned a Master of Science (M.Sc) in Biochemistry, studying biochemical processes and laboratory techniques.
Mumbai University
Bachelor of Science, Chemistry
1993 - 1996
Obtained a Bachelor of Science (B.Sc) in Chemistry, covering fundamental concepts in chemistry and laboratory practices.
Availability
Location
CanadaAuthorized to work in
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