SHSam Hain
@samhain
Award-winning technical writer and project leader specializing in documentation.
CanadaWhat I'm looking for
With over a decade of experience in technical writing and project leadership, I have successfully collaborated with industry leaders and startups to produce high-quality documentation. My expertise spans across various domains, including AI, Cybersecurity, and IAM, where I have consistently delivered user-friendly content that enhances understanding and usability.
Throughout my career, I have held key roles at renowned organizations such as Microsoft, Morgan Stanley, and Ping Identity. My work has involved creating and managing documentation for complex software systems, leading documentation projects, and mentoring engineers in technical writing best practices. I am passionate about leveraging my skills to improve documentation processes and contribute to the success of innovative projects.
Experience
Work history, roles, and key accomplishments
Prompt Writer, Documentation Annotator
Contextual AI
Jun 2024 - Jul 2024 (1 month)
Created and edited high-quality AI prompts and responses while labeling hardware documentation. Worked closely with technical writers and engineers to enhance documentation quality.
Sr. Staff Technical Writer
Ping Identity
Jun 2021 - Jul 2023 (2 years 1 month)
Utilized various tools to create content for IAM admins and developers, ensuring documentation quality and alignment through JIRA and Scrum methodologies.
Technical Writer/Project Consultant
Moment Factory
Mar 2020 - Mar 2022 (1 year 11 months)
Authored administrator guides for major clients, developed style guides, and taught technical writing to engineers to enhance content standards.
Content Manager/Technical Editor
Microsoft
Sep 2020 - Apr 2021 (7 months)
Generated and improved learning path content for Microsoft Partner Network, collaborating with subject matter experts to enhance training materials.
Programmer Writer and Editor
Maark
Apr 2020 - Feb 2021 (10 months)
Authored REST API content for major US wireless carriers, developing style guides and ensuring documentation quality through JIRA.
Cybersecurity Technical Writer
Morgan Stanley
Sep 2019 - Dec 2019 (3 months)
Created security blueprint documents and guidelines for security and development teams, providing weekly reports for upper management.
Technical Writer/Programmer Writer
Microsoft
Apr 2019 - Aug 2019 (4 months)
Produced C++ and CX API reference and code samples for Xbox Developers using various documentation tools.
Senior Technical Writer
Nuance Communications
Mar 2009 - Mar 2019 (10 years)
Managed documentation projects for 40 SaaS products, utilizing various authoring tools and ensuring documentation quality through JIRA.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Waterloo
Bachelor of Mathematics, Mathematics and Computer Science
Bachelor of Mathematics and Computer Science.
UWUniversity of Wisconsin
Certificate, Technical Writing
Technical Structured Writing certificate.
SUStanford University
Certificate, Project Management
Project Management certificate.
CCColumbus State Community College
Certificate, Editing
Editing certificate.
MUMacquarie University
Certificate, Instructional Design
Instructional Design certificate.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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