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Andy Sutherland

@andysutherland

I'm a Toronto-area technical writer and communicator with over 25 years of professional experience in the software, financial, and regulatory spheres.

Canada
Message

My passion is communication, in words, pictures, and multimedia. I enjoy making concepts clear, relatable, and enjoyable. I like being part of a team where I can depend on others and where they know they can depend on me, because I genuinely believe that we all get there together, or we really don’t get there at all.

I’m looking to be part of something where I can bring what I know and what I’m good at to projects that are moving forward, where the need for communications to bring others along too is crucial, be they internal stakeholders, external partners, or customers and clients. That’s where I come in, and where I want to be. If your team needs someone who can bring that to the effort, I want to hear from you.

Experience

Work history, roles, and key accomplishments

College of Physicians and Surgeons of Ontario logoCO

Technical Writer

College of Physicians and Surgeons of Ontario

Dec 2019 - Aug 2025 (5 years 8 months)

Collaborated with architects, developers, analysts, and product stakeholders to gather system requirements and convert them into structured operational and integration documentation. Authored and maintained large-scale integration documentation using MadCap Flare (XML/HTML5) and ensured compliance with accessibility and organizational standards.

CS

Technical Writer

Clear Spider

Dec 2018 - Jun 2019 (6 months)

Rebuilt client-facing system documentation by restructuring system and API integration and workflow content for clarity and consistency. Produced diagrams and visual aids and delivered documentation in multiple output formats, managing versioning and cross-team review cycles for releases.

PS

Technical Writer

Pinpoint Information Systems

Nov 2014 - Sep 2016 (1 year 10 months)

Consolidated multi-source technical content into a unified 1,000+ page manual including architecture diagrams and system workflows. Produced release notes, system and API integration documentation, and online help using FrameMaker and RoboHelp, and created interactive demos and a monthly newsletter using Adobe InDesign, Photoshop, and Illustrator.

Toronto-Dominion Bank logoTB

Technical Writer

Jul 2014 - Oct 2014 (3 months)

Authored system integration documentation, technical manuals, architecture diagrams, and training content for enterprise platforms. Supported engineering and product teams with structured technical materials and version-controlled documentation deliverables.

Education

Degrees, certifications, and relevant coursework

University of Toronto Mississauga (UTM) logoUU

University of Toronto Mississauga (UTM)

Bachelor of Arts, English

Completed a Bachelor of Arts in English at the University of Toronto in Mississauga, Ontario.

Sheridan College logoSC

Sheridan College

Animation Studies, Animation Studies

Completed Animation Studies at Sheridan College in Oakville, Ontario.

Schulich School of Business, York University logoSU

Schulich School of Business, York University

Course, Business Analyst's Course

Completed The Business Analyst's Course at the Schulich School of Business, York University.

Tech stack

Software and tools used professionally

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