Makeda Waterman
@makedawaterman
GRC document management specialist at ATCO who developed an AI and automation governance framework and SOPs for secure operations.
CanadaWhat I'm looking for
At ATCO, I developed an AI and Automation governance, SOP, and service framework covering requirements, testing, access governance, and operational handoff. I also supported Jira governance and GxP-aligned validation activities, helping improve audit readiness and reduce reliance on ad hoc SME knowledge.
Through Top Writing Services Inc., I’ve supported clients across energy, healthcare, banking, engineering, and government with technical writing and controlled documentation. At the Government of Alberta, I developed six Disaster Recovery Plans in a controlled SharePoint repository, and the completed documentation helped the ministry pass an ISO 27000 audit.
Experience
Work history, roles, and key accomplishments
Senior Technical Writer
Top Writing Services Inc.
Aug 2014 - Present (12 years 2 months)
Managed clients across multiple industries, supported executive leaders with technical reports and presentations, and developed content in ServiceNow and content management systems. Helped increase sales by 35% in the first 90 days for clients.
Senior Technical Writer/Business Analysis/Project Management Support
Feb 2025 - Oct 2026 (1 year 8 months)
Developed scalable AI and automation governance frameworks, standardized Jira governance, and improved requirements management and business-analysis readiness. Leveraged Microsoft Copilot for analysis and created a Pre-Activity Disaster Recovery standard operating procedure.
Coordinated a North American NIST 800-53 policy and controlled-document initiative with a focus on IAM. Facilitated interviews with Information Security leaders and produced a cybersecurity service blueprint.
Technical Writing Trainer & Presenter
American Industrial Hygiene Association (AIHA)
Nov 2023 - Nov 2023 (0 months)
Created a technical-writing learning program for under 100 attendees, including workshops, quizzes, and real-time feedback. Shared instructions and operational documents using the 5W strategy and demonstrated ChatGPT and AI insights.
Attended Microsoft 365 CoPilot workshops, managed ServiceNow training and SharePoint guides, and helped create a Governance, Risk and Compliance framework. Analyzed security and privacy requirements with IT leadership.
Edited and controlled 111 annual and ad hoc cybersecurity reports, reducing documentation workload by 150 hours per month. Provided executive leadership support and developed reusable instructions and templates.
Balanced global QuickBooks Online content and UX projects across 12 international regions. Used business analysis of customer behavior and call-volume data to improve processes and lower customer service demand.
Led and developed six Disaster Recovery Plans in a controlled SharePoint repository using GxP-aligned validation practices. Supported executive leadership and administered controlled DRP documentation.
Reactivated Salesforce operations by administering the platform, onboarding and training users, and coordinating role-based access. Protected the company from a $100,000+ annual investment by optimizing the Salesforce package.
Education
Degrees, certifications, and relevant coursework
Ryerson University
Some coursework, Public Relations
Completed some coursework in Public Relations.
Miami Dade College
Associate of Arts Diploma, Mass Communications and Journalism
Grade: 3.25/4.0
Activities and societies: National Dean's List Recipient; Falcon Times News Paper Scholarship (1 Semester)
Earned an Associate of Arts Diploma in Mass Communications and Journalism with a GPA of 3.25/4.0 and was a National Dean's List recipient.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
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