Johan Brookes

Reviewed and validated digital submissions for accuracy and completeness, ensuring proper routing through workflow systems. Provided Tier 1 technical support by tracking issues in real time, using FMS and PASSPORT to identify errors, and escalating discrepancies while improving documentation and processes.

Designed and implemented an electronic contract tracking system to improve lifecycle accuracy and processing efficiency. Served as Records Officer ensuring retention compliance, supported HPD Info upgrades with UAT, maintained high-integrity recordkeeping with Docudata, and coordinated FOIL/subpoena responses while training staff.

Managed end-to-end equipment and supply processes to ensure accurate inventory control and timely distribution using Army logistics systems. Maintained documentation for property accountability and compliance, conducted inventory reconciliations, and coordinated secure storage and logistics for weapons, ammunition, and sensitive items.

Produced, printed, scanned, and bates-stamped legal documents according to client instructions, completing finishing tasks such as wire binding and punching. Supported document workflows by handling phone/fax inquiries and pickups/deliveries, troubleshooting printers/scanners/fax machines, and validating data for invoicing and payments.

Delivered Level I & II support for 24-hour coverage to internal users and international teams across the UK and Asia. Supported IP phones, Outlook, PCs, BlackBerry, Secure ID tokens, network printers, and mainframe applications for 25,000+ employees, performing remote diagnostics and escalating complex issues with clear documentation.

Configured, maintained, and troubleshot computers and printers across multiple NYC boroughs while managing network devices for end-user performance. Maintained an inventory database for hardware and peripherals to improve asset tracking and supported confidential document handling.

Completed Unit Supply Specialist training at the Quartermaster School (Fort Lee, VA).

Associate in Applied Science program in Microcomputer Business Systems at New York City College of Technology, CUNY.