Open to opportunities

Jennifer Rainer

@jenniferrainer

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Technical Support Specialist with a passion for mass media and customer service.

United States

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What I'm looking for

Seeking a role that utilizes my technical support skills and passion for mass media, with opportunities for growth and professional development in a dynamic and fast-paced environment.

I am a detail-oriented and organized individual with a strong background in mass media and customer service. With experience in technical support, I possess excellent problem-solving skills and the ability to work efficiently in fast-paced environments. My passion for mass media is evident in my previous roles, where I have utilized my skills in Adobe Creative Cloud and Microsoft Office to create engaging content and provide exceptional support.

As a Technical Support Specialist, I have honed my skills in providing immediate aid to students and instructors, processing online registrations, and managing credit card transactions. My experience in the mass media industry has taught me the importance of effective communication, adaptability, and attention to detail.

I am a quick learner, and my experience in various industries has equipped me with the ability to adapt to new situations and technologies. I am excited to bring my skills and experience to a new role and continue to grow as a professional.

Experience

Work history, roles, and key accomplishments

Current

Office Assistant

Current

University of North Florida

Mar 2022 - Present (2 years 9 months)

Handled customer service inquiries, assisted with course registrations, archived past courses, and managed sales of memorabilia for training courses.

Customer Service Sales Management Communication

Current

Technical Support Specialist

Current

Institute of Police Technology and Management

Mar 2022 - Present (2 years 9 months)

Responsible for creating online courses, assisting students and instructors with technical support, managing registrations, and invoicing for courses. Also involved in archiving completed courses and maintaining communication with police agencies.

Microsoft Office Adobe Creative Cloud Customer Service Invoicing Technical Support Communication

Concert Series Crew Member

Wild Adventures Theme Park

May 2018 - May 2019 (1 year)

Assisted with live concert broadcasts, operated cameras, and communicated with stage directors. Prepared for flexible hours based on concert schedules.

Broadcasting Flexibility

Part Time Retail Worker

Kohl’s Department Store

Sep 2019 - Mar 2022 (2 years 6 months)

Managed cash transactions, organized merchandise, and conducted inventory. Worked flexible hours during peak seasons.

Cash Management Customer Service Inventory Management Flexibility

Spring Intern / Fall Remote Intern

Jacksonville Sharks Arena Football Team

Jan 2020 - Aug 2021 (1 year 7 months)

Assisted with social media content creation, attended promotional events, and wrote articles for the team website. Adapted to a remote work environment due to COVID-19.

Adobe Creative Cloud Social Media Management Content Creation Events Writing Communication

Broadcast Assistant

Metro 17: City Focus

Jan 2017 - May 2019 (2 years 4 months)

Supported live broadcast shows, operated teleprompters, and substituted for camera operators. Led workshops for students on broadcast studio operations.

Technical Troubleshooting