Aaron Floyd

Served as a primary customer point of contact via chat, resolving inquiries and complaints while guiding customers through solutions using up-to-date product knowledge and policies. Documented interactions and collaborated with internal teams to escalate and resolve complex issues to support customer satisfaction goals.

Created marketing materials for prospective clients and operated printing press equipment to produce business cards, brochures, and company programs. Supported high-priority print projects by coordinating with clients, managing calls, maintaining client databases, and handling escalated client issue resolution.

Diagnosed and resolved software and system issues to minimize disruption to client operations while managing service requests through internal ticketing. Handled end-to-end order processing (new orders, reorders, fulfillment tracking) and provided consultative support with timely status updates.

Verified eligibility and supported payment processing for the Harris County Emergency Financial Assistance program while maintaining client documentation and records. Entered client information into a designated database and gathered/reported program metrics in line with agency policies.

Provided phone-based technical support to AT&T members, troubleshooting hardware, software, operating systems, and application compatibility across Windows and Android. Delivered remote assistance to resolve customer issues and maintain high satisfaction.

Advised customers on Medicare Advantage, Medicare Part D, and related approved discount drug card programs, handling eligibility and customer material requests. Managed inquiries about benefits, authorization, EOBs, status checks, and billing/account questions while following SOPs and supporting non-phone requests.

Provided consultative customer service via phone and email, resolving order issues and product inquiries. Processed complex customer orders in order systems and prepared shipments by packing, labeling, weighing, and affixing labels to parcels.