Chad Dickerson

Utilized ServiceNow to track and receive tickets for repairs within the Pentagon and SharePoint for organizing documentation for helpdesk services. Supported technological onboarding by validating network access for government issued computers, laptops, and access cards.

Provided remote customer support to small businesses and individuals using Salesforce and ITSM platforms, guiding them through onboarding and registration for a new federal financial compliance initiative. Resolved high-volume support tickets, troubleshot technical issues, and ensured accurate data entry while maintaining strict adherence to confidentiality and federal data protocols.

Digitized sensitive government documents using Adobe Acrobat and SharePoint with high accuracy. Provided customer support via phone and email regarding document status and authentication services.

Provided general administrative support including call handling, appointment scheduling, and document digitization. Maintained file integrity for confidential housing-related documents using SharePoint and Microsoft Office.

Operated high-speed scanners (Omniscan, Kofax) to convert paper documents into digital files. Indexed and reviewed scanned documents for quality assurance with minimal supervision.

Coordinated the setup and transportation of hospital equipment and furniture in newly built medical facilities. Maintained accurate records of inventory movement and equipment installation.

Manually counted and verified stacks of counterfeit notes with a high level of precision. Ensured 100% accuracy in all counts to avoid discrepancies in audit reporting.

Assisted museum visitors with purchases and general inquiries. Managed inventory and coordinated restocking of merchandise.

Studied a broad curriculum at Montgomery College, focusing on foundational knowledge and skills. Gained experience in various subjects relevant to administrative and support roles.