Johana Luyas

I’m an experienced Medical Spa Virtual Assistant and Scheduler/Admin with proven expertise in handling client communications, appointment scheduling, and clinic Google Workspace operations. I focus on smooth workflow that reduces no-shows and improves client satisfaction.

In my remote roles, I manage appointment schedules and coordinate with managers to dispatch. I communicate with customers and ensure each interaction stays organized, accurate, and on time.

I’m strong in CRM Platforms and calendar management, with the ability to explain procedures clearly and deliver professional, client-focused service. I also proactively follow up and confirm appointments to strengthen client relationship & retention.

With a reliable, detail-oriented remote working style, I bring strong time management and multitasking to support clinic operations. I’m comfortable resolving complaints, maintaining detailed records of customer interactions, and driving consistent client support outcomes.