Jofrey Godfrey

I am a customer support agent with three years of experience working in fast-paced startup environments, focused on delivering excellent email and live chat support.

I consistently resolve product-related inquiries efficiently while maintaining high customer satisfaction, and I collaborate closely with product, engineering, and sales teams to escalate and resolve issues.

I identify recurring issues and propose process improvements to enhance the customer journey, support onboarding and training of new team members, and maintain accurate records of customer interactions and feedback.

I bring strong written and verbal communication, problem-solving, and teamwork skills, and I am proactive, resilient, and passionate about improving customer experiences and operational processes.