JOSEPHINE Josephine Perez
@josephinejosephinepe
Customer service professional with technical support and communication strengths.
PhilippinesWhat I'm looking for
I am a dedicated customer service and technical support professional with experience supporting travel rewards programs and home internet/streaming services for US-based clients. I consistently handle inbound and outbound calls, troubleshoot technical issues, and guide customers through device setup and login problems.
My background includes roles at CXloyalty (travel agency by JP Morgan Chase) and Teleperformance, where I supported AT&T and DIRECTV streaming services. I bring reliable service experience dating back to retail duties that developed my attention to detail and customer-focus.
I am proficient in Microsoft Office, Excel, and PowerPoint and eager to apply my communication and troubleshooting skills to a role that values customer satisfaction and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CXloyalty
Mar 2024 - Present (1 year 11 months)
Handled inbound and outbound customer service and technical support for travel rewards programs and travel agency services, resolving account and booking issues to maintain customer satisfaction.
Technical Support Representative
Teleperformance
May 2019 - Jan 2024 (4 years 8 months)
Provided inbound/outbound technical support for AT&T internet, TV, home phone and DirecTV streaming, resolving connectivity and device login issues and assisting with streaming device setup.
Counter Checker
SM Supermall
Jun 2004 - Dec 2004 (6 months)
Ensured purchased items were properly packed and complete in shopping bags, maintaining cashier area accuracy and supporting customer checkout efficiency.
Education
Degrees, certifications, and relevant coursework
Academia de San Lorenzo de Maala College
Bachelor in Secondary Education, Secondary Education (English)
Completed a Bachelor in Secondary Education majoring in English, focusing on pedagogical and subject-matter preparation for secondary-level teaching.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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