Joe MalimaJM
Open to opportunities

Joe Malima

@joemalima

IT technician with expertise in computer repairs and customer service.

South Africa

What I'm looking for

I am looking for a role that offers growth opportunities in IT, where I can leverage my technical skills and customer service experience.

My name is Joseph Maswanganyi, and I am an IT technician with a strong foundation in computer repairs, software installation, and customer service. With a Matric Certificate and ongoing education in Cybersecurity from Cisco Academy, I have developed a comprehensive skill set that allows me to excel in various IT environments. My journey began as a Warehouse Assistant, where I honed my organizational skills, and progressed through roles in customer service and IT sales, ultimately leading me to my current position as a freelancer and IT technician.

Throughout my career, I have successfully built gaming laptops and computers, provided technology consultation services, and repaired hardware for various devices. My experience at Earthweb as an IT sales agent allowed me to develop strong negotiation and sales skills, while my current role at Sky Electronics has further enhanced my technical support capabilities. I am passionate about technology and dedicated to delivering exceptional service to my clients, ensuring their needs are met with precision and care.

Experience

Work history, roles, and key accomplishments

FR
Current

IT Technician

Freelancer

Feb 2023 - Present (2 years 4 months)

Built gaming laptops and computers, installed software and drivers, and provided technology consultation services.

SE
Current

IT Technician

Sky Electronics

Jan 2024 - Present (1 year 5 months)

Performed repairs on laptops and computers, provided IT consulting, and handled customer interactions.

EA

IT Sales Agent

Earthweb

Feb 2022 - Feb 2023 (1 year)

Engaged in buying and selling computers and laptops, closing deals, and providing helpdesk support and repairs.

SP

Warehouse Assistant

Sensationel Hair Products

Jan 2020 - Jan 2021 (1 year)

Managed stock control procedures by counting daily stock received and dispatched, and generating reports on stock flow.

SR

Waiter

Spice Up Restaurant

Feb 2021 - Feb 2022 (1 year)

Provided customer service by handling food and beverage orders, managing cash transactions, and maintaining a clean workspace.

Education

Degrees, certifications, and relevant coursework

Cisco Academy logoCA

Cisco Academy

Ethical Cybersecurity Specialist, Cybersecurity

2023 - 2024

Currently pursuing a specialization in Ethical Cybersecurity.

Cisco Academy logoCA

Cisco Academy

A+ , N+ Certifications, Information Technology

2023 - 2023

Completed A+ and N+ certifications through an online course, focusing on information technology fundamentals.

PS

Phumula Gardens High School

Matric Certificate, Commerce Studies

2014 - 2018

Grade: Bachelors degree

Completed Matric Certificate (NSC) with a focus on commerce studies including Pure Maths, Accounting, Economics, and Business Studies.

Tech stack

Software and tools used professionally

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