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@joemalima
IT technician with expertise in computer repairs and customer service.
My name is Joseph Maswanganyi, and I am an IT technician with a strong foundation in computer repairs, software installation, and customer service. With a Matric Certificate and ongoing education in Cybersecurity from Cisco Academy, I have developed a comprehensive skill set that allows me to excel in various IT environments. My journey began as a Warehouse Assistant, where I honed my organizational skills, and progressed through roles in customer service and IT sales, ultimately leading me to my current position as a freelancer and IT technician.
Throughout my career, I have successfully built gaming laptops and computers, provided technology consultation services, and repaired hardware for various devices. My experience at Earthweb as an IT sales agent allowed me to develop strong negotiation and sales skills, while my current role at Sky Electronics has further enhanced my technical support capabilities. I am passionate about technology and dedicated to delivering exceptional service to my clients, ensuring their needs are met with precision and care.
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Work history, roles, and key accomplishments
Sky Electronics
Jan 2024 - Present (1 year 10 months)
Performed repairs on laptops and computers, provided IT consulting, and handled customer interactions.
Freelancer
Feb 2023 - Present (2 years 9 months)
Built gaming laptops and computers, installed software and drivers, and provided technology consultation services.
Earthweb
Feb 2022 - Feb 2023 (1 year)
Engaged in buying and selling computers and laptops, closing deals, and providing helpdesk support and repairs.
Spice Up Restaurant
Feb 2021 - Feb 2022 (1 year)
Provided customer service by handling food and beverage orders, managing cash transactions, and maintaining a clean workspace.
Sensationel Hair Products
Jan 2020 - Jan 2021 (1 year)
Managed stock control procedures by counting daily stock received and dispatched, and generating reports on stock flow.
Degrees, certifications, and relevant coursework
Ethical Cybersecurity Specialist, Cybersecurity
2023 - 2024
Currently pursuing a specialization in Ethical Cybersecurity.
A+ , N+ Certifications, Information Technology
2023 - 2023
Completed A+ and N+ certifications through an online course, focusing on information technology fundamentals.
Matric Certificate, Commerce Studies
2014 - 2018
Grade: Bachelors degree
Completed Matric Certificate (NSC) with a focus on commerce studies including Pure Maths, Accounting, Economics, and Business Studies.
You can contact Joe and 90k+ other talented remote workers on Himalayas.
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