Reinhardt Hoffman
@reinhardthoffman
IT Technician with expertise in technical support and networking.
South AfricaWhat I'm looking for
I am an experienced IT Technician with a strong background in technical support and networking. Over the past several years, I have honed my skills in various roles, including my current position at 4Tech IT Solutions, where I manage IT support for multiple business clients. My journey in the IT field began at Smart Retail, where I developed foundational skills in computer installations and customer service.
Throughout my career, I have consistently sought opportunities for growth and improvement. At Fire-IT, I expanded my expertise in VPN setups, server hardware support, and Linux systems. My commitment to delivering exceptional service is reflected in my ability to troubleshoot complex issues and implement effective solutions. I thrive in environments where I can collaborate with good people and contribute to meaningful projects.
Experience
Work history, roles, and key accomplishments
Tier 2 It Technician
Mars Technology
Apr 2022 - Present (3 years 2 months)
Delivered Tier 2 IT technical support, specializing in Linux Bash scripting, basic Windows Server support, and network configuration including MikroTik routers. Managed printer support, EDR, backup solutions, and VPN setups, while also handling CCTV and MSP support.
Tier 2 It Technician
4Tech IT Solutions
Jan 2023 - Present (2 years 5 months)
Provided Tier 2 IT technical support, managing IT infrastructure for 6 business clients, including network, server, and firewall support. Configured MikroTik routers, VPNs, and managed Office 365, SharePoint sites, and backup checks.
Technician
Fire-IT
Jan 2021 - Mar 2022 (1 year 2 months)
Provided comprehensive IT technical support, including cloning desktops/laptops, configuring Mikrotik routers, and managing VoIP systems. Administered Office 365, SharePoint, and email services, alongside supporting server hardware and Linux environments.
Technician
Smart Retail
May 2018 - Dec 2020 (2 years 7 months)
Installed Windows operating systems and point-of-sale systems on computers, ensuring seamless functionality. Managed network cable layouts and connections, while also handling telephone inquiries and providing customer support through tutorial guides.
Education
Degrees, certifications, and relevant coursework
HTS TOM NAUDE
High School Diploma, General Studies
Grade: Grade 11
Completed secondary education at HTS TOM NAUDE, passing Grade 11 in 2013. Subjects included Afrikaans, English, Math, Life Orientation, Business Studies, Tourism, and Life Science.
CompTIA
Certification, IT Academics
Obtained CompTIA A+ 2019 CORE 1 (220-1001) and CompTIA A+ 2019 CORE 2 (220-1002) certifications in 2019. Also acquired CompTIA N+ N10-007 certification.
Various Institutions
Certification, IT Technical Support
Completed Altaro 3cx Certificate and Udemy: Linux Operating System Virtualization With VirtualBox. Also obtained Sonicwall FY24 CER Certification - Adventure Tier.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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