Open to opportunities

algernon mathey

@algernonmathey

Message

Experienced computer and network technician focused on practical solutions.

South Africa

Message

What I'm looking for

I seek a results-driven role where I can apply hands-on technical repair, network setup, and customer-support skills to improve satisfaction and contribute to business growth.

I am a self-motivated computer and network technician with extensive hands-on experience repairing computers, smartphones, and tablets and setting up home and small-office networks.

I have run my own repair and tech-support business since 2016, delivering hardware repairs, OS reinstalls, driver updates, and malware removal to local clients while managing quotes and after-sales support.

My background includes customer-facing roles in call centres and field marketing where I trained and mentored new team members, handled lead generation, and supported sales and onboarding efforts.

I am reliable, hardworking, and focused on improving customer satisfaction through clear communication, practical problem-solving, and dependable technical support.

Experience

Work history, roles, and key accomplishments

Current

Computer & Network Technician

Current

Self-Employed

Jan 2016 - Present (9 years 9 months)

Provide computer, tablet, and smartphone repairs and set up home/small-office networks, improving device performance and uptime for local clients. Deliver hardware replacements, OS reinstalls, virus removal, and ongoing technical support to increase customer satisfaction.

OS Installation Troubleshooting Customer Support

Launch Specialist

Premise Data

Dec 2015 - Dec 2016 (1 year)

Marketed company services and recruited independent market researchers, onboarding and guiding new recruits through setup and activation to drive engagement. Monitored performance to ensure leads became active participants.

Recruitment Onboarding Marketing Performance Monitoring Training

Call Centre Agent

Coracall

Sep 2013 - Jan 2014 (4 months)

Handled research, lead generation, and client outreach for the SKY NEWS campaign while training and mentoring new team members to improve sales performance and meet targets.

Telemarketing Lead Generation Training Mentoring Sales Coaching Data Entry Performance Improvement

Mobile Device Repair Technician

Self-Employed

Dec 2010 - Dec 2013 (3 years)

Provided repair and resale services for smartphones, tablets, and laptops including LCD/keypad/IC replacements, OS updates, and network setups, supporting sales and after-sales service for local customers.

LCD Replacement Import Resale Customer Service Inventory Management

Call Centre Agent

Mango 5

Jun 2008 - Dec 2008 (6 months)

Conducted cold calls to market mobile contracts, managed data capture and order processing, handled customer support and objections to secure sales and ensure customer satisfaction.

Cold Calling Sales Order Processing Data Entry Customer Support Objection Handling CRM

Education

Degrees, certifications, and relevant coursework

Newlands East Secondary School

Matric / Secondary School Certificate, Secondary Education

Completed secondary school with coursework in Mathematics, History, Accounting, Geography, Physics, English, and Afrikaans; completed in December 1993.