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Joel Zam

@joelzam

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Automotive Credit Manager at CI BANCO, defining credit products and commercial strategies for automotive lending.

Mexico

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What I'm looking for

I’m looking to lead in the automotive retail sector, applying my knowledge of dealer network development, sales and aftersales, and credit sales to improve processes and achieve profitable business outcomes.

At CI BANCO S.A. DE C.V., I define commercial strategies, optimal coverage, and credit products for automotive credit. I monitor the operation to support the organization’s results.

Across roles at FCA México S.A. de C.V. and Mercedes-Benz México, I developed dealer network strategies and improved network coverage. At Mercedes-Benz México, I implemented the Balanced Scorecard across the passenger car and commercial vehicle dealer network.

Earlier, at Quality Management Consulting, I worked on quality management system documentation, ISO standards, and internal audits. My training includes Big Data and Lean Manufacturing Six Sigma Black Belt diplomas.

Experience

Work history, roles, and key accomplishments

Current

National Automotive Credit Manager

Current

CI Banco S.A. de C.V.

Jun 2021 - Present (5 years 3 months)

Defined commercial strategies, optimal coverage, monitoring of the operation, and definition of credit products to achieve organizational results.

Credit Management Commercial Strategy Operations Monitoring Product Definition

Aftersales Sr. Manager

Car One Group S.A. de C.V.

Feb 2019 - May 2020 (1 year 3 months)

Led spare parts, service, and body & paint areas to achieve operational excellence, meet brand standards, and ensure business profitability.

Aftersales Management Spare Parts Service Operations Paint and Body Repair Operational Excellence

National Planning Dealer Network Manager for DODO Projects

British Petroleum Mexico

May 2017 - Nov 2018 (1 year 6 months)

Defined and deployed the dealer network strategy at national level, ensured market share in volume and service stations, and evaluated dealer projects through discounted financial models.

Network Strategy Market Share Analysis Financial Modeling Project evaluation

National Planning Dealer Network Manager for all Brands

FCA México S.A. de C.V.

May 2012 - Nov 2016 (4 years 6 months)

Enhanced retail network coverage for all brands, defined and implemented retail network strategy for CDJR, FIAT, and Mitsubishi, and improved customer convenience and dealer efficiency.

Retail Strategy Dealer Development Brand Management Customer Convenience Efficiency Improvement

National Dealer Development Manager

Mercedes-Benz México

Apr 2007 - May 2012 (5 years 1 month)

Improved dealer network profitability and brand attractiveness for investors, measured retail network performance through Balanced Scorecard, and implemented Daimler AG standards.

Dealer Development Balanced Scorecard Performance Measurement ISO Standards Implementation Network Coverage

Five Star Coordinator

Chrysler de México

Nov 2005 - Apr 2007 (1 year 5 months)

Improved dealer network performance through Balanced Scorecard and enhanced service levels in sales and aftersales.

Balanced Scorecard Dealership Performance Customer Service Sales Aftersales

Specialist Quality & Processes

ING Comercial América

Jun 2003 - Dec 2004 (1 year 6 months)

Designed and implemented quality programs to increase customer satisfaction, developed Six Sigma induction course, and designed work plan for ING Business Award.

Quality Programs Customer Satisfaction Six Sigma Training and Development Process Improvement

Projects Coordinator

Quality Management Consulting

Sep 1998 - Aug 2001 (2 years 11 months)

Developed and implemented document structure for quality management systems under ISO 9001:2000 and ISO 9002:1994, and planned and executed internal quality audits.

ISO 9001 ISO 9002 Quality Management Systems Audit Training

Education

Degrees, certifications, and relevant coursework

Tecnológico de Monterrey

Diploma, Lean Manufacturing

Completed a Diploma in Lean Manufacturing Six Sigma Black Belt.

Instituto Politecnico Nacional

Bachelor, Industrial Engineering

1992 - 1996

Bachelor's degree in Industrial Engineering with a specialization in Project Evaluation from UPIICSA, part of Instituto Politecnico Nacional, from 1992 to 1996.